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DreyAssasin's avatar
DreyAssasin
Seasoned Novice
8 years ago

I edited a sim in CAS and now I can't load my save.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? All the expansions. All the game packs.
Steps: How can we find the bug ourselves? Absolutely no clue. Maybe do the same this I did? It was kind of weird to be honest.
What happens when the bug occurs? I can no longer load my any of my games. The game music continues, but the loading screen plumbomb stops spinning and eventually I get a windows pop up telling my that Sims 4 has stopped responding and it crashes.
What do you expect to see? At some point an eventual load of my game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I played a bit with the laundry add-on. It was working fine. Then I deleted a particular dog sim and remade them as a different gender. After that, it lagged after every interaction. When I restarted to try and fix it, then it refused to load.

There was no crash report recorded so here is the last exception report according to my Sims 4 folder:

Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>943952c77aed8de5a6b45aa</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2018-01-26 10:29:20</createtime><buildsignature>Local.Unknown.Unknown.1.38.49.1020-1.200.000.320.Release</buildsignature><categoryid>scheduling.py:631</categoryid><desyncid>943952c77aed8de5a6b45aa</desyncid><systemconfig/><screenshot/><desyncdata>Exception while processing the Master Controller. (HardStopError: Attempting to stop active handle to element &lt;SubclassableGen; _run_gen@52; running&gt; &lt;Gen; None; not-started&gt😉&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 195, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 203, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 436, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 112, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 217, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 385, in _resume&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\master_controller.py", line 74, in _run_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\master_controller.py", line 568, in _process&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim.py", line 3231, in get_next_work&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 944, in _get_head&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 104, in get_next_unblocked_interaction_cancel_incompatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\super_interaction.py", line 2326, in get_sims_with_invalid_paths&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\super_interaction.py", line 2290, in _generate_connectivity&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 1438, in compute_transition_connectivity&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 1459, in run_transitions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 1238, in reset_derailed_transitions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim.py", line 1334, in validate_current_location_or_fgl&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 266, in reset&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\reset_and_delete_service.py", line 298, in trigger_reset&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\reset_and_delete_service.py", line 416, in start_processing&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\reset_and_delete_service.py", line 440, in _process&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\reset_and_delete_service.py", line 538, in _process_one_record&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 87, in trigger_hard_stop&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 554, in hard_stop&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 631, in _stop_element_tree&#13;&#10;scheduling.HardStopError: Attempting to stop active handle to element &lt;SubclassableGen; _run_gen@52; running&gt; &lt;Gen; None; not-started&gt;&#13;&#10;</desyncdata></report>
</root>

Don't know if that is helpful or not.

2 Replies

  • DreyAssasin's avatar
    DreyAssasin
    Seasoned Novice
    8 years ago

    Just in case people think this may be the problem, I have emptied my Mods folder.  I have tried the Repair Game option.  Yes I can create a new game, but after the number of hours I have put into this game, it would be really disheartening.  I have uninstalled and reinstalled.  I have rebooted my computer.

  • Hi @DreyAssasin

    move this to tech issue for troubleshooting.

      

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.