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Leyira's avatar
Leyira
1 year ago

I just repaired my game in the EA app and all my saves are deleted

I had to force quit my game because it was stuck on a loading screen, but I'd saved right before the move to the loading screen, so I wasn't too worried. I deleted the scratch folder from Saves, but nothing else - all my saves were still there. I thought maybe I should repair my game before starting it up again, but after I did, my saves folder is empty. The tray files seem fine as the house I was building seems to be in there (going by the Date Modified), my screenshots of the saves are in the screenshot folder, but all my saves are gone. They aren't in the OneDrive My Files or Recycle Bin. I have a couple of instances of Sims 4 (Sims 4.Main, Sims 4.Vanilla, and this one was Sims 4 when active, obviously, but .Challenges when I use one of the other two). The other folders' saves are fine, which makes sense, but I have no idea why repairing my game deleted the saves. This has never happened to me before. I have all the packs. This is a new laptop from December. I do use Mods, but I have for years and they are all up to date. I tried finding another topic with this problem, but I didn't see any. (Most were saves going missing after moving to EA app, etc.) 

I guess I shouldn't have repaired, but can anyone tell me why doing that deleted my saves?

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Leyira  I don't know why this happened and can only think of two plausible explanations.  The EA App temporarily budgets extra space when repairing a game.  If your computer is already relatively low on free storage, the repair could have triggered OneDrive to push your files to cloud storage only, and then either the sync failed or there was some other weirdness with which files (or file versions) were retained.  (For example, if OneDrive had previously synced saves from a different user folder, it could have tripped over the identical save names.)  This is one reason I always suggest OneDrive be removed or blocked from syncing Sims 4 data.

    The other possible explanation is that your game is installed into the same folder that holds your user data, and the repair removed some data from that shared folder.  You can check this easily enough: open the EA App game library, click Sims 4, and select Manage > View properties.  If the locations match, it's a problem; let me know if you need help sorting this out.

    Other than that, I don't know, and you're not the first person to report this without any good reason for it happening.  If you want to make sure your saves aren't anywhere else, you can download Everything, from VoidTools, which is a free search tool that's much better than the built-in Windows option.  Search for Slot_ and see if you find anything that doesn't belong to one of your other user folders.

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