Forum Discussion

leilalibra's avatar
11 years ago

I NEED HELP! my game just closes

I can not play because it just closes, even passes the menu. I get to where it says play and then the window appears and closes only. I have window 7 help please what should I do?

7 Replies

  • Spoiler
    file:///C:/Users/Kani/Downloads/DxDiag.txt
  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    You need to open that file with a text editor and either use pastebin then link here or post the content in here.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    You only have a 32 bit Windows so you're wasting all the RAM you have. 32 bit can only use 4 GB of the RAM you have

    Otherwise, try updating your graphics drivers.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Solution:  Select Windows 7 Compatability Mode for Sim 4 Start Error (Even in a Windows 7 environment)

     We were having this problem with TS4. Origin would start up but everytime we would try to launch Sims 4 It would crash and ask to close or restart origin. Disabling Anti-Virus and reinstalling do nothing.  The error log mentions that at the point that Sims 4 is trying to load, either Sim 4 or Origin can't find a 32 or 64-bit Operating System which is stupid because it's installed on Win7 and neither program had any problem installing on my phantom operating system. Anyway after fiddling with it possibly being the graphics card, I decided to go into the Sims 4 desktop icon's properties and select "Windiws 7" compatability mode (didn't need to use "start as an Administator" at all).  After making Sims 4 run in Windows 7 compatability ON Windows 7,  (?????), the game finally started up.

    Hope this Helps somebody.