I bought these two packs a few months ago together and now recently when I try to play the game on a save where I previously used those packed the game says that I don't own them and acts like I never owned them when the packs have clearly been used. I have purchase proof here. What do I do about this issue?
Community ManagerHi DeathbyWaltz It sounds like these packs may have been removed from your account- please reach out to live support using the link provided in the accepted solution here so the team can look into this further with you and see what's going on.
Hey, so not the original commenter. But you all did the same with me... When I reached out, I received no response except to confirm whether I wanted to keep the case open. I bought six different packs and have now reopened a new case with you and my bank. I just wanted to play my Sims 4 game with the content, and you all removed it weeks after I was triple-charged!!! Is there any way a real human person could talk to me?
Community ManagerHeya ericeakright
We're not able to look into your billing details here on the forums and get a refund processed for you, but live support can take a look with you and get a refund submitted for these extra charges.
To speak with live support, you'd need to submit a help request on the site here.
Community Manager
