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Honey-Gumdrops's avatar
Honey-Gumdrops
Rising Novice
5 months ago

I purchased Businesses & Hobbies Expansion Pack but not downloading !

Hello, I need help please. I pre-ordered the new Businesses & Hobbies Expansion Pack but it is not downloading for me! It first showed as if it had finished downloading, but it is still greyed out ...
downloads
Honey-Gumdrops's avatar
Honey-Gumdrops
Rising Novice
5 months ago

Oh thank you so much! Was able to click on "download" button option. Seems to be working fine now! Excited to play the new extension pack now. Appreciate your patience and time! Enjoy your weekend.

  • mksmckibbin's avatar
    mksmckibbin
    Seasoned Newcomer
    4 months ago

    I am having this same issue, and no way to download it.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi mksmckibbin​ 

      First let's try clearing the cache for the EA app as well as logging out and back in. If you're still not seeing your DLC in the EA app, please run an EA Error Report following these steps and provide your Report ID for me. 

      • mksmckibbin's avatar
        mksmckibbin
        Seasoned Newcomer
        4 months ago

        That fixed it, Thanks.

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