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Honey-Gumdrops's avatar
Honey-Gumdrops
Rising Novice
1 year ago
Solved

I purchased Businesses & Hobbies Expansion Pack but not downloading !

Hello, I need help please. I pre-ordered the new Businesses & Hobbies Expansion Pack but it is not downloading for me! It first showed as if it had finished downloading, but it is still greyed out ...
downloads
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    Honey-Gumdrops  Does the pack show as owned and installed in the EA App, under Sims 4 > Manage > Manage add-ons?  If so, does the content show up in a new save?  Please test for comparison's sake.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
11 months ago

Hi mksmckibbin​ 

First let's try clearing the cache for the EA app as well as logging out and back in. If you're still not seeing your DLC in the EA app, please run an EA Error Report following these steps and provide your Report ID for me. 

mksmckibbin's avatar
mksmckibbin
Seasoned Newcomer
11 months ago

That fixed it, Thanks.

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