I Purchased Growing Together. It doesn't download. Can I get my money back?

That's the question.

(cm edit - moving to Sims)

puzzlezaddict
2 years ago
@SamJacksonJr I'll flag this thread to someone from EA, but with the long weekend, it might take a couple days to get a response. If you want to try something in the interim, you could temporarily reinstall Origin. Even though Origin is unusable in Windows, it does often download packs that the EA App won't, in the background even as it's telling you to switch to the App. You can get Origin here (direct download link):

https://www.dm.origin.com/download

Try again to download Growing Together, then exit out of the EA App. Make sure the EABackgroundService is NOT running in the Task Manager. Launch the installer, and when Origin asks whether it can keep itself and your games up to date, one of several check boxes, make sure to leave that option enabled. If this works, you'll see the pack downloading in the lower-left corner of the Origin window; when it's done, you can close and then uninstall Origin.

I don't know whether this will help, and I also don't know for sure that the EA App will recognize your newly-installed pack. But that's all I can think of aside from waiting a couple days.

@JeikuAsakura I've merged your post with another thread for this issue. Please check your Order History, as described earlier in this thread, and let me know whether the purchase of Werewolves is listed as completed, pending, or failed. Please also let me know where you bought the pack.

15 Replies

Watashimori-chan
2 years ago
Hi, I've got the exact same issue as SamJacksonJr described: the blue download button greys out upon pressing it but no download happens. When I close the DLC's window and reopen it via manage addons the download button's blue again and so I can repeat the same thing over and over without the app downloading anything.
Automatic game updates seem to work btw.
I didn't have any issues with the EA App until mid April this year.
The affected DLCs are:
Greenhouse Haven Kit
Basement Treasures Kit
Grunge Revival Kit
I checked my order history and they're all marked as completed.
I purchased every DLC in-app
I'll try the method with reinstalling origin to hopefully trigger the download as soon as I get home and get back to you as to how it went.
MickRonson
Seasoned Veteran
2 years ago
Hi,
Yes if you live in the UK you can get your money back. UK Software Law covers problems like these as if they where hard goods such as a new Washing Machine.
Regards James.
Watashimori-chan
2 years ago
So I reinstalled Origin and it went as described in the post by puzzlezaddict.
Even though the message about switching to the EA App was there and i couldn't click on anything in the Origin app, Origin started to automatically verify my content and downloaded the missing DLC
Then I closed Origin and started the EA App and the kits I was unable to download before were marked as installed.
I started my game to be sure it worked and lo and behold I can now play with the new DLC.
So if anyone has the same problem with downloads, try the workaround by puzzlezaddict until EA fixes the bug!
twistedstitch
Rising Traveler
2 years ago
Short version: I followed @puzzlezaddict instructions in post #9 and it fixed my kit download problem. Yay!
Longer version: Today I purchased the Desert Deluxe kit and even though the transaction went through (confirmation in my EA account) the EA app showed the kit as unowned and there was no way for me to download it. I did see in the game main menu it said I owned the kit however none of the content was in my game.
Unknown whether HSY was related to my issue, but I purchased it a couple of weeks ago during the sale. I had no problems downloading it or the other kits I bought until today when I couldn't download Desert Luxe.
Even though I had no problems with HSY download and have been able to play the EP I noticed in the Gallery where the packs used are listed for builds and Sims, the icon for HSY said I didn't own it. Don't know if that meant anything and haven't checked yet to see if that has changed since the fix, but thought worth mentioning.
I followed Puzzleaddict's instructions and reinstalled Origin after making sure everything EA was closed in Task Manager. Origin immediately started to download *all* my content and within a minute it crashed (and with it my hopes and dreams). I took a breath, opened it up again and the downloads went one after another. Took a while for the download manager to go through my content for both Sims4 and Sims3 but I let it do its thing. Eventually I saw Desert Luxe download and thought all was right with the world. After Origin finished I uninstalled it and restarted my computer.
I opened the EA app and guess what? Desert Luxe kit still listed as unowned... I wanted to give up but instead opened up my game and saw right away the message for new content. Desert Luxe was loaded into my game! Success at last (mostly).
Thanks to Puzzleaddict for the fix. No thanks to EA for their less than stellar app. I never had a problem with Origin but the EA app has had a number of problems for me.
SamJacksonJr
2 years ago
YES!!! Downloading the old Origin app did it for me. I see a couple of others had similar good luck.
I was careful to not touch the EA app after rebooting the machine, then I downloaded the Origin software. I did the usual install and sat back and watched as Origin stepped through all the Expansion packs, Game packs and, Stuff packs that I own, all 45 of them. While I was watching, it found the "Growing Together" pack and installed it. I checked the directory where the packs are kept and sure enough, the EP13 folder appeared, dated today. I closed Origin and tried the game. It was now aware of the new content, and asked to restart, so I did. The new world is there and all the other stuff seems to be there. The EA Add-on Manager shows that I have "Growing Together" installed.
@Puzzleaddict has made our day. Thanks again very much. I'm very glad I don't have to fight them for my money back.