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Anonymous's avatar
Anonymous
7 years ago

I purchased Sims 4 cats and dogs but it is not showing up on 'My Game library'.

 After I purchased the game, I went onto my email and followed the instructions that it gave me. I've tried to log out then back in, uninstalling then reinstalling and nothing seems to work. It has b...
pc
UnicornOstrich1's avatar
UnicornOstrich1
6 years ago

I bought cats and dogs a while ago and it still doesn't pop up in my game library. I have not installed the Sims 4 game yet be cause I am waiting for a new laptop. I can look in my account, and Sims 4 is there but no cats and dogs.

kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@UnicornOstrich1

Did you check it in the expansion packs tab?
Right-click on TS4 in Origin Library - the option "show game details" and you will see tabs: among others - expansion packs tab.

I don't work for EA
  • UnicornOstrich1's avatar
    UnicornOstrich1
    6 years ago

    I did try that, it says the price. It doesn't say I own it. I really don't want to buy it again. Thx for the suggestion, more help is needed.

    • kreatora's avatar
      kreatora
      Hero (Retired)
      6 years ago
      @UnicornOstrich1

      Did you receive a confirmation email that says you have purchased it as well as confirmation through your account that purchase is completed?
      If not maybe this transaction has been suspended for some reason and has not been finalized.
      If you received such an e-mail confirming the purchase or you have confirmation of payment please contact a game advisor because we can't help with billing and account issues at AHQ.
      Game advisors can be found through live chat or call-back
      https://help.ea.com/en/contact-us/
      1. Click on the orange NEXT button
      2. Select a platform
      3, Click on the orange NEXT button
      4. Select a topic and describe your problem in a few words
      5, Click on the orange NEXT button
      6. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
      In Details here: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100#U5650100

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