@UnicornOstrich1Did you receive a confirmation email that says you have purchased it as well as confirmation through your account that purchase is completed?
If not maybe this transaction has been suspended for some reason and has not been finalized.
If you received such an e-mail confirming the purchase or you have confirmation of payment please contact a game advisor because we can't help with billing and account issues at AHQ.
Game advisors can be found through live chat or call-back
https://help.ea.com/en/contact-us/1. Click on the orange NEXT button
2. Select a platform
3, Click on the orange NEXT button
4. Select a topic and describe your problem in a few words
5, Click on the orange NEXT button
6. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here:
http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100#U5650100 
