I tried to move my SIMS 4 to my D and now it will not load
@sabrinaplus4 That's exactly what I need, thanks. And there is one obvious immediate issue: your (very old) Nvidia graphics driver is crashing and taking Sims 4 down with it.
Since your dxdiag also lists a few update errors and one other system error, it's a good idea to start with a couple basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If there are a number pending, it may take multiple tries, with restarts in between, to get them all to run. Restart again when you're done.
After you've finished this process, download the newest driver available from Nvidia, which you can get here:
https://www.nvidia.com/Download/driverResults.aspx/172062/en-us
Run it as an admin: right-click on the download and select "Run as administrator." Select the custom route, and "perform a clean install." Restart yet again when you're done.
Finally, it looks like your monitor is plugged into the motherboard. You'll get better performance if you instead plug it directly into the graphics card.
If you do all this and Sims 4 still won't launch, please run a new dxdiag.
