Forum Discussion

LoveisLove767's avatar
LoveisLove767
6 years ago
Solved

I'm about to quit Sims forever if I can't get this issue fixed. It won't update!

I'm about to scream and cry and jump off a cliff. I accidentally logged into an alt account and had to struggle to get back out. when I got into my main account, I tried playing Sims 4. However, ever...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @LoveisLove767  A clean boot wouldn't affect your other content, and you wouldn't be opening any of your other projects anyway.  So you wouldn't change any of the data already installed or saved on your computer.  You'd just clean boot, download the update, undo the clean boot settings, and continue normally.

    If you want though, you can use the clean boot approach but only disable the Origin Client Service and the Origin Web Helper Service.  That seems to do the trick for at least some of the people with this issue.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@LoveisLove767  For the issues with repairing and signing out, try clearing Origin's cache.  If that doesn't work, clear its cache again and then uninstall Origin "the hard way" and reinstall.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

For the inability to download the update, try a clean boot.  It's possible the repair will only work in a clean boot too, although that's usually not necessary.

https://www.windowscentral.com/how-clean-boot-windows-10

The lack of a permission prompt is a known issue, and EA_Tom is looking into it.  Regardless of whether the clean boot works, it would be helpful if you could generate an Origin error report and post the report number in the master thread for this issue.  More instructions are here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Client-Your-download-has-been-paused-Waiting-for/m-p/8537513#M58160

LoveisLove767's avatar
LoveisLove767
6 years ago

But will I lose all my mods and games if I do all this? It would take me hours to redownload them all!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LoveisLove767  No, you won't lose anything.  Uninstalling Origin doesn't touch your installed games.

    It's a good idea to back up your user generated content regularly anyway.  Your saves, builds, mods, etc. are all located in your Sims 4 game folder in Documents\Electronic Arts.  You can copy the entire folder (right-click and select Copy) to somewhere else on your computer (right-click where you want it and select Paste), or to an external hard drive or USB stick.  That way, you'll always have a backup if you need it.

    • LoveisLove767's avatar
      LoveisLove767
      6 years ago

      Thank you so much! How long should it take me? I'm already on my way doing it, but I'm just curious.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @LoveisLove767  That depends on the speed of your hard drive, and how comfortable you are navigating the files and folders described.  It's not that long a process though, certainly in the order of minutes rather than an hour.

Recent Discussions