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ManosP97's avatar
ManosP97
5 years ago

I'm getting the 0xc000007b error.

So, I formatted Windows and after I tried to install the Sims 4, I keep getting the "0xc000007b" error message when it tries to load the "TS4_64.exe" file. When I try to load the 32bit "TS4" another ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@ManosP97  Please run a couple of basic checks on your Windows system files.  Here's how:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, and run the .NET Framework repair tool again.

Restart a second time and see whether you can launch the game.  If you can't, please link the driver download page for your laptop.  I can't be sure I'm looking at the correct one, but you can find it easily enough.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS if necessary, and you'll land on the driver download page.  Please link that page here.  It doesn't have any information about your own laptop, just the drivers for your model overall.

ManosP97's avatar
ManosP97
5 years ago

Ok, so I did the part with net framework and Powershell, it didn't fix it. I'll try installing the drivers directly from the site and update you.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @ManosP97  You may already have the newest driver, in which case trying to reinstall it didn't help.  One of the reasons I wanted to see the driver download page myself was to check the listed driver versions against those in your dxdiag, primarily for the graphics driver but also for other installed drivers that might be relevant.  So if you're still getting the same error, please link the download page, and I'll take a look.

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