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SnarkyWitch's avatar
SnarkyWitch
Seasoned Ace
11 months ago
Solved

Infinite load screen after May 28, 2024 update

I updated my game after the May 28th, 2024 update and now I can't load into my active household. I get an infinite load screen. I always remove my entire Mods folder (mods, CC, everything) and clear ...
pc
  • SnarkyWitch's avatar
    SnarkyWitch
    11 months ago

    I'm returning with an update because I was able to fix the problem by resetting my Sims 4 folder. Essentially resetting the game without reinstalling. Repairing the game via the EA App did not fix the problem.

    For anyone who doesn't know how to do this:

    1. Navigate to Documents > Electronic Arts and move the entire Sims 4 folder to your desktop. Do not delete it if you have saves, mods, Gallery builds, or screenshots/video you want to salvage. Just keep it on your desktop.

    2. Run the game. Exit the game when you reach the main menu. This will generate a brand new Sims 4 folder in your Electronic Arts folder.

    3. Replace the saves, tray, screenshots, recorded videos, and mods folders in the fresh Sims 4 folder with the same folders in your old Sims 4 folder on your desktop to restore your save data, pictures and videos, Gallery builds, and mods/CC.

    4. You should now be able to access your household again.

    If these steps don't work for you, remember to update your mods or remove them. I also updated my graphics driver so try that as well if your driver needs an update.

thomasroslin's avatar
thomasroslin
11 months ago

Tried it and no luck ☹️

puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

@thomasroslin and @CaseyLynch7  If you have any files in ConfigOverride, please delete them and try again to play.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, ia clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • SunRaye29's avatar
    SunRaye29
    11 months ago

    hi i've been experiencing this issue for I don't know how long, like since the beginning of the year. I've tried every fix that anyone has mentioned including re-downloading the game (which takes forever) and I still get stuck at this loading scene no matter what. the only thing that shows up is a last exception error and I was wondering if someone more savvy than me can make sense of it.

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>bb4b0213695491b76658d4dd</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-05-30 20:37:08</createtime><buildsignature>Local.Unknown.Unknown.1.107.112.1030-1.200.000.625.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>bb4b0213695491b76658d4dd</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcdf3a7b2' (KeyError: 'Object not found: 0xcdf3a7b2')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1677, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1318, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcdf3a7b2'rtim=0&#13;&#10;Client Session Time: 11.80&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,207,0,5720&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 3060 Ti nvldumdx.dll 31.0.15.2849, GUID: D7B71E3E-67C9-11CF-C97C-79600EC2D235&#13; &#10;</desyncdata></report>
    </root>

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      11 months ago

      @SunRaye29  Did you try emptying ConfigOverride, as mentioned above?

      If that doesn't or didn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

      If that doesn't help either, please run a dxdiag and attach it to a post.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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