Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Infinite loading screen

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do you have instal...
pc
crinrict's avatar
crinrict
Hero+
8 years ago

Hi @marianearantess

  

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Anonymous's avatar
Anonymous
8 years ago

Thanks for your help, but unfortunately it didn't work. I did exactly what you said to me, I made a backup of my Sims4 folder and then I renamed it and tried to open the game again. But seconds after I got an error message.

I don't know what to do anymore. I think I will delete everything and then install my game all over again and see if the error is still there. Anyway, thank you very much, I'm sure I messed up at some point while following the instructions, but it's okay. 

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Did you also reinstall Origin ?

    It's really not a good idea to just download other peoples game folders from the internet. You have no idea what you get.

    • Anonymous's avatar
      Anonymous
      8 years ago

      Actually, I deleted the game folder I downloaded from the internet and kept the original one and just after that I followed the steps you provided me, but as you can see I still have issues. Anyway, thanks so much for you help! I will uninstall my game and install it again. Thanks! 

      • crinrict's avatar
        crinrict
        Hero+
        8 years ago

        First reinstall Origin itself.

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