Infinite Loading Screen
After the recent patch update, my game has not worked correctly. I can only press play on the game from the EA app and get to the main menu but I can't actually press resume or start a new game becau...
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@itsissabel Just to be clear, this happens when you try to start a new save with no mods or custom content present? If you haven't tested exactly that, please do so now.
If that doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hello! The infinite loading screen happens when I try and resume my game as well as start a new game. And yes, I have tried to open my game without mods and cc and I still have the loading screen problem.
@itsissabel Your dxdiag lists two generic Windows update errors, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
The dxdiag also lists a couple of serious crashes of the graphics driver, so the next step would be to update the driver. However, I can't tell you whether HP offers a newer driver for your exact laptop because the dxdiag doesn't list the exact model number. So you'll need to find the support page yourself. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page. Don't use the auto-update option; instead, click All Drivers, expand Driver-Graphics, and look for an Intel driver that's newer than yours, which has a version number of 26.20.0100.7926. Anything numbered 27 or newer would be more recent, as would be 26-something that ends with a number higher than 7926.
If you don't know what you're looking at, please link the driver download page. This page doesn't contain any information about your own computer, just the overall model.
If you do find a newer driver, download it and run it as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
@DarkxArtemis @moffnat and @Ineedspace It sounds like your issues are all different from the original poster's, and different from each other, despite all being under the umbrella of infinite loading. The issue is that infinite loading can have many causes—everything from a game bug to a hardware failure—so each instance should be handled on its own, at least at first. On that note, please each create a new thread in Game Issues describing what you see. You can copy and paste what you've written here if it's easier.
https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en
@Outdated_Garlic If your main lot has a lot challenge applied, for example Off the Grid, that's probably the issue. Please use this bug report for OtG:
Otherwise, please post in Game Issues too. The fact that other households and new saves work fine indicate that this isn't a tech issue but rather a problem with your main households, and as I mentioned in your thread on the EA forums, there's nothing problematic in your dxdiag.
@puzzlezaddict I did everything you said to do but I still get an infinite loading screen when I try and play the game unfortunately.
The only thing that I did that was different than you said was when it game to downloading the Intel driver. For some reason it wouldn't let me put the OS as Windows 11, only Windows 10, so that was what I picked, but I was able to find one that started with 27 so I downloaded that. I'm not sure if that was wrong.
This was the message I got when I did the "sfc/scannow" thing: Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. PS C:\Users\isabe>
@itsissabel When you tried a new save, did you choose a lot with any traits or challenges, for example Off the Grid? If so, please remove those, or start another new save on a lot that has none.
If that's not relevant, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please post a new dxdiag so I can compare it to the old one.
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