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crinrict's avatar
crinrict
Hero+
11 years ago

[INFO] CAN I RUN IT - Please post here

There's many threads where people ask if they can run the game. Let's make one thread here where you can post your DxDiag and have them check. If you want someone to have your computer specs ch...
pc
Anonymous's avatar
Anonymous
11 years ago

Hello,

@shannipatti - Unfortunately the Intel 965 chipset is not supported in The Sims 4, so will not be able to run the game. Sorry for this inconvenience.

@boochiekennedy94 - Your system meets the recommended requirements, so I'm not sure why you're experiencing crashing. One thing I would do is update your AMD dedicated card's drivers, which can be found on AMD's website (your model is the Radeon HD 7730), and then check whether The Sims 4 is using your AMD card instead of the Intel chip - this should be able to be set in the AMD Control Center.

@nikisln - Your computer should be able to play the game at medium-high settings, so I wouldn't worry. 

@jem369 - I think the game may be playable at low settings, however people have been experiencing problems with the Intel HD graphics chip which is found in that laptop. For gaming, laptops usually need a dedicated AMD or NVIDIA graphics card for good performance.

I hope this helps and keep simming,

Cody

Anonymous's avatar
Anonymous
11 years ago

------------------
System Information
------------------
Time of this report: 9/5/2014, 19:29:04
Machine name: LAPTOP
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire V5-552
BIOS: V2.03
Processor: AMD A10-5757M APU with Radeon(tm) HD Graphics (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 5578MB RAM
Page File: 2173MB used, 4300MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

  • Anonymous's avatar
    Anonymous
    11 years ago

    Carried on from previous post:

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 8650G
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon HD 8650G (0x990B)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_990B&SUBSYS_080E1025&REV_00
    Display Memory: 3041 MB
    Dedicated Memory: 481 MB
    Shared Memory: 2560 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD03E9
    Native Mode: 1366 x 768(p) (59.989Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1247 (English)
    Driver Version: 13.251.0.0
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 12/13/2013 11:23:30, 1318552 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-DA4B-11CF-4A77-0428BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x990B
    SubSys ID: 0x080E1025
    Revision ID: 0x0000
    Driver Strong Name: oem22.inf:cb0ae4141bea9b3d:ati2mtag_Trinity_Mobile:13.251.0.0😛ci\ven_1002&dev_990b
    Rank Of Driver: 00DA2001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    • Anonymous's avatar
      Anonymous
      11 years ago

      Hello,

      @TanyaMcShane - Your laptop should be able to handle the game at medium settings. I would advise considering cooling options, as AMD APUs are more likely to overheat - many people use laptop cooling pads in order to keep their laptops cool.

      I hope this helps and keep simming,

      Cody

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