[INFO REQUEST] Black Screen on Startup
If your game just start to a black screen with sound only, please try the following things
Try both windowed and full screen mode
In Windowed mode, try resizing the window
Make sure you fulf...
Forum Discussion
I've started having this problem too since I recently updated my computer from Windows 7 to 10. The screen is completely black every time i start the game , but the music still plays and I can see the mouse pointer.
I've tried all the suggested options and also several other things including:
-uninstalling and reinstalling both TS4 and Origin
-run the game in windows 7 compatibility mode
-run the game as an admin
TS4 CAS demo ran just fine for me.
I can also mention that I have no mods in my game.
I'm really thankful for any help I can get since I really don't know what else to try at this point. 😢
My specs are attached below.
You seem to have both a Intel Chip with drivers from 2012 and an AMD card.
make sure the game runs on the AMD card and not the chip and update your drivers.
Unfortunately, I'm still having the same problem even though my game is running on the AMD card and the drivers are updated.
Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
@Onionique Need to know exactly which video chip is in your computer. There are many versions of the AMD Mobility Radeon HD 5000 series. Some are very entry level gaming chips and some not so good. Where did you get the driver? HP should be the first place to look as you have switchable graphics. I'm concerned because the video driver should have been upgraded with the Windows 10 upgrade and you may have the wrong driver installed for the AMD video chip (first guess).
I decided to downgrade my computer back to Windows 7 again and it solved the problem! 😃
I think I'll wait with getting Windows 10 until I get a new computer, it wasn't worth the trouble.😞
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