Dear taynacoelho,
In that case, EA is still doing backend work on your order and can take some time before you can preload. Chances are that EA sent a request of payment to your bank, the bank approved the payment, but hasn't released the funding yet. Check with your bank to see if the payment is still pending their end. If it's not then contact EA Support...
The best way to get an answer to billing/purchasing questions is to contact EA Customer Support.
Steps to contact EA Customer Support in this case:
1) Go To https://help.ea.com/contact-us
2) Product: The Sims 4
3) Platform: PC
4) Category: Billing/Purchasing
5) Choose a contact method: Live Chat
Never post Account Details or Billing Information on answers.ea.com!
Hope this helps, Nathan.
Thanks for the help, but i bought and paid this purchase last year, in september 2013 with credit card. There is no possibility the payment is not done yet.
They usually don't charge if a game is not out. Check your bank statement from last september if you really paid in full of if it was maybe just a small charge for verifying your card.
If you did get charged, contact a game advisor as stated above.
Dear taynacoelho,
You would not have been charged until today, yesterday, or Thursday. EA doesn't charge for pre-orders until the game is released or available for preloading.
