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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
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Anonymous's avatar
Anonymous
12 years ago

Thanks for the help, but i bought and paid this purchase last year, in september 2013 with credit card. There is no possibility the payment is not done yet. 

crinrict's avatar
crinrict
Hero+
12 years ago

They usually don't charge if a game is not out. Check your bank statement from last september if you really paid in full of if it was maybe just a small charge for verifying your card.

If you did get charged, contact a game advisor as stated above.

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