Forum Discussion

equinechelsea's avatar
equinechelsea
Not applicable
5 years ago

Initialization error at start up- legacy edition

So I finally was able to get mu origin to work after the help form this page, but I have another problem. When I tried to open up The Sims 4 I got a message of  'unable to start: Initialization erro...
pc
equinechelsea's avatar
equinechelsea
Not applicable
5 years ago

So I am having an issue with the Sims 4 whenever I try and open it. When I attempt to open it up, it will have a black screen and then it crashes and comes up with a little message saying 'initialization error at start up [135dec40:fbbecd0:00000064: 00000000]. 

Does this mean I need to use the legacy edition or is something wrong? 

If anyone can help that would be brilliant!

crinrict's avatar
crinrict
Hero+
5 years ago
@equinechelsea Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
    • crinrict's avatar
      crinrict
      Hero+
      5 years ago
      @equinechelsea you don't need the legacy edition as such but since you have < 4 GB of RAM at your disposal, the game might suggest it's better you use it.

      Don't think that has anything to do with the initialization error you're getting.

      Have you tried reinstalling your vc++ redistributables and the other suggestions in the link posted above ?
      • equinechelsea's avatar
        equinechelsea
        Not applicable
        5 years ago

        I tried doing everything in that post and still got the same messaging popping up :/ 

Recent Discussions