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equinechelsea's avatar
equinechelsea
Not applicable
5 years ago

Initialization error at start up- legacy edition

So I finally was able to get mu origin to work after the help form this page, but I have another problem. When I tried to open up The Sims 4 I got a message of  'unable to start: Initialization erro...
pc
crinrict's avatar
crinrict
Hero+
5 years ago
@equinechelsea Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @equinechelsea you don't need the legacy edition as such but since you have < 4 GB of RAM at your disposal, the game might suggest it's better you use it.

    Don't think that has anything to do with the initialization error you're getting.

    Have you tried reinstalling your vc++ redistributables and the other suggestions in the link posted above ?
    • equinechelsea's avatar
      equinechelsea
      Not applicable
      5 years ago

      I tried doing everything in that post and still got the same messaging popping up :/ 

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @equinechelsea Unfortunately as said, I don't really have any other suggestions for this error.

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