You do need to use the code, you can redeem it when the trail is over or through Origin (Origin > Redeem code).
I had the same problem, after finding this I was thinking oh great! I put my serial code into the redeem part and then got worried I did it before it finished downloading... Then my download was taking FOREVER and found an other forum about that. I ended up cancelling my download, loging out of origin, restarting my PC loging back in and it changed from trial to 'new' also had my expansion packs there ready for download so that seemed to work for that... But not my download 😭 I guess I wont be playing tonight.
When I open origin and select the option to play the Sims 4, it say "Your trial has ended" even though I pay monthly to play the game. I already tried updating the game, repairing it, reinstalling it and resetting my computer and nothing worked. Do you have any idea on how to fix this?
Hi @olivia559
it's best to contact a game advisor for this
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
