Forum Discussion

Anonymous

9 years ago

Solved

installed the sims 4 by disk but it says it a trial, help please.

ok so I recently got the sims 4 game on disk, however after installing the game it is saying it is a trial. I have a code but when installing it the code was never needed, so do I wait for the tria...

Phantomlover1717
9 years ago
You do need to use the code, you can redeem it when the trail is over or through Origin (Origin > Redeem code).

Lalb459

5 years ago

I’m very confused. I bought the game a while ago. But it says demo. I put the disk in and try to put the code in but it keeps saying the code was redeemed. It’s still saying that the game is a demo even if I bought the disk.

puzzlezaddict

Hero+

5 years ago

@Lalb459 Please contact EA customer support to get this sorted out. If you choose the live chat option, you can upload photos (especially of your disc, case, and insert with the code printed on it) directly to the chat session.

https://help.ea.com/en/contact-us/