For a while now my interaction menu takes forever to load, sometimes it can take 2 second, sometimes up to 8, this is specifically on other sims and also on Computers and fridges. I have tried all sorts of things such as updating my drivers, checking for viruses, uninstalling and reinstalling sims + origin, defragging my drive, and resetting my sims 4 folder, playing in offline mode, or in windowed mode, i noticed that when I was in Sulani, it was a lot less laggier than if i lived in Strangerville, I have quite a few packs and I do play with cc, but even without the packs and cc, i still experience the slow interaction menu on the same things. On new saves there is also not any difference. Everything else in the game runs perfectly fine, no slow loading screens, this is the only thing wrong in my game and it’s such a bother!

@Millgaming1472The basic problem I see is a too weak graphics card. Your card has only 64 MB of dedicated memory and the requirement is 128MB. This also applies to shared memory. If the card has insufficient memory it will borrow memory from the system. If your system had a minimum of 8 GB RAM, then the interaction in the game would be smoother but still not perfect, but for now, your system has only 3982MB RAM available OS Memory...You have also problems with your system.Check if your Windows is up to datehttps://support.microsoft.com/help/4027667/windows-10-updateRun the command of SFC /scannow to repair system files.https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

@Millgaming1472Go to Documents/ElectronicArts - inside will be The Sims4 folderStep 1. Rename The Sims4 folder to "The Sims4 old"Step 2. Fix the game in OriginOrigin/Library - right-click on TS4 - option "Repair game"You have to wait until Origin will fix all packs, not only the base game.Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one newStep 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes. Save and check if this problem disappeared in the new gameIf yesStep 5. Delete in the new game folder following folders:"saves" and Tray.Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.Step. 7, Paste this folder in a newly created game folder.Step 8. Do the same with Tray folder and TrayDeleteItems fileStep 9. If you don't use mods - skip this step.Check if there are newly updated version mods you are using.Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)Step. 10. If all is OK - delete The Sims4 old folder.If it will not work could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/You can attach the text file to your post directly in option "Reply" - not Quick ReplyI don't work for EA

I have already tried that first method so I will post my dxdiag asap.

@Millgaming1472Have you made today's game update? This update has fixed many game bugs.

Yes, while i was replying to your first message I was playing sims, I did the update but there has been no change in the interaction menu. Here is my dxdiag :

interaction menu slow | EA Forums

25 Replies

puzzlezaddict
Hero+
6 years ago
@Millgaming1472 I'm not sure what the second part of that is, but you can reopen Command Prompt or Powershell and run sfc now. Let me know how it goes.
Millgaming1472
6 years ago
@puzzlezaddict This is what I got for sfc : C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>
puzzlezaddict
Hero+
6 years ago
@Millgaming1472 Please test the game now, in its most ideal environment. That means the following:

Move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. (Your saves and other content will be intact in the old folder but won't be read by the game, which will create a clean folder.)

Restart your computer, and don't open any other apps.

Open Origin, put it in offline mode, and then take your laptop completely offline, as in, disable wifi and/or pull the ethernet cable.

At the Main Menu, put the options on low if they're not already.

Start a new save, have a look around, travel, etc. to see how it runs.

This will give you an idea of what you can expect in terms of game performance. If you still get lag, the last thing to try is a clean boot, and again don't open any other apps, and take your computer offline before you play.

https://www.windowscentral.com/how-clean-boot-windows-10
Millgaming1472
6 years ago
@puzzlezaddict I am yet to try what you have suggested because I have only just seen your reply, but I thought it may be necessary to mention that my firmware drive constantly has issues, ever since August last year it has had a ! In a triangle beside it, it is giving me code 10 which is asking me to restart but even after multiple restarts it does not fix the issue, I’ve looked into it but can still not figure out the issue, but I will try what you suggested ASAP! 🙂
Millgaming1472
6 years ago
@puzzlezaddict After doing as said with reloading, the game runs fine, clicking on fridges, other sims and pcs per usual takes up to 10 seconds to load the interaction menu after the click sound the game makes when you click to interact, and moving my cursor around on my screen is very delayed in it seems to almost “teleport” around my screen.

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interaction menu slow

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