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Letiyy01's avatar
Letiyy01
Newcomer
4 hours ago

Invalid Game License - The Sims 4

Hello

I am experiencing the "Invalid License" error when trying to launch The Sims 4. I've tried several solutions, but the issue persists. Here are the steps I've already taken:

  • Updated Microsoft Visual C++.
  • Updated my system drivers.
  • Uninstalled and reinstalled both The Sims 4 and the EA App.
  • Performed a clean boot on Windows.
  • Ran the EA App as an administrator.
  • Checked the Electronic Arts > EA Services folder, but it is empty.

Despite these efforts, the error still occurs. I'd appreciate any advice or additional solutions to resolve this issue. Thank you for your help!

crashing
ea app
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    Letiyy01  What antivirus do you use?

    Separately, have you ever claimed any Sims 4 content through Steam or Epic?  Do you live in a different country than the one where you originally bought or claimed Sims 4 from EA?

    This error is becoming alarmingly common, and the system troubleshooting hasn't helped anyone yet as far as I know, so I'm wondering whether there's a hidden account issue.

    Another test, if you're interested, would be to borrow a friend's account and test it on your machine.  Since the game is free, it's simple enough to add it.  I'd suggest doing a clean uninstall of Sims 4 and the EA App with Revo Uninstaller (the free version is fine) before using the new account.  Rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" so that Revo doesn't flag it for deletion.

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