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Simologist's avatar
Simologist
New Vanguard
6 years ago

Invalid license message upon launch?

Yesterday was my first time launching my game in a while, however when I tried launching it from Origin I got the message below. I've tried restarting my pc, repairing the game on Origin, I've uninst...
pc
Simologist's avatar
Simologist
New Vanguard
6 years ago

I've tried both methods, still no luck ☹️

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Simologist  Try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

After rebooting, please go through the Task Manager looking for any apps that don't need to be running, anything from RGB control software to MSI Afterburner or similar.  Some of these programs don't respond to a clean boot, for whatever reason, but they need to be disabled as well.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @Simologist  Your dxdiag lists a few different kinds of system errors, which may or may not be related to Sims 4 but are worth addressing regardless.  Please run a couple of basic checks of your Windows system files.  Here's how:

      • Hit Windows key-X
      • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
      • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
      • The system will start validating soon. If it throws an error, please list it here
      • After it reaches 100%, hit Windows key-X again
      • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
      • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
      • Post the message you receive here

      Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.

      Please also run the .NET repair tool, which you can download directly from Microsoft:

      https://www.microsoft.com/en-us/download/details.aspx?id=30135

      If you get an error at any point, please take a screenshot and attach it to a post.  Hit Windows key-shift-S and drag your cursor over the section of screen you want to capture.  Then open Paint and crtl-V to paste the image.

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