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DefJune's avatar
DefJune
3 years ago

Issue with closing game and scratch file in save

Hello, I have had this issue for a while now. To close the game I select save and quit but the sims 4 window does not close and I can't have access to my computer (Either I turn off my computer or I...
pc
crinrict's avatar
crinrict
Hero+
3 years ago
@DefJune Having a scratch folder is normal if you don't properly exit the game. It's a folder that exists during the game play and then gets deleted when you exit.

Are you using mods/cc ? Have you tested if it works on another save ?
  • DefJune's avatar
    DefJune
    3 years ago
    @crinrict I don't use mods/cc. I don't have other save
    • crinrict's avatar
      crinrict
      Hero+
      3 years ago
      @DefJune Could you start one and see if that closes properly to see if it's connected to your save or a general issue ?

      Could you post your Computer's DxDiag?

      - Press Windows-Key + R
      - Type: DxDiag
      - Click on Save all Information.
      - Attach the Text File to your post
      • DefJune's avatar
        DefJune
        3 years ago
        @crinrict Ok I'll try doing that and I'll come back to you. Thanks for your help ! 🙂

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