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dragonflyleelee's avatar
dragonflyleelee
3 months ago
Solved

Issue with Gameplay - CAS Mode Works, But Live and Build Mode Do Not

I’m experiencing an issue with The Sims 4. When I load the game, Create-a-Sim (CAS) mode works fine with no problems. However, Live mode and Build mode do not work as expected. Here’s a breakdown of...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    @dragonflyleelee9  I apologize for the late reply; I've had a lot going on.  You ran the dxdiag correctly, and it makes the issue clear: your laptop isn't using its graphics chip and is instead defaulting to rendering Sims 4 in software, with predictably bad results.

    The dxdiag indicates that the iGPU may have been disabled, so try reenabling it.  Click Windows key-X, select the Device Manager, expand Display Adapters, click the Intel UHD Graphics entry, and click the Enable Device menu button.  Then restart your computer and test Sims 4.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 months ago

      @dragonflyleelee9  I apologize for the late reply; I've had a lot going on.  You ran the dxdiag correctly, and it makes the issue clear: your laptop isn't using its graphics chip and is instead defaulting to rendering Sims 4 in software, with predictably bad results.

      The dxdiag indicates that the iGPU may have been disabled, so try reenabling it.  Click Windows key-X, select the Device Manager, expand Display Adapters, click the Intel UHD Graphics entry, and click the Enable Device menu button.  Then restart your computer and test Sims 4.

      • dragonflyleelee's avatar
        dragonflyleelee
        3 months ago

        u do not need to apologize!! and holy.. you're a god send 🙂 tysm it works perfectly my game has never looked better

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