Solved
Issue with Gameplay - CAS Mode Works, But Live and Build Mode Do Not
I’m experiencing an issue with The Sims 4. When I load the game, Create-a-Sim (CAS) mode works fine with no problems. However, Live mode and Build mode do not work as expected. Here’s a breakdown of...
@dragonflyleelee9 I apologize for the late reply; I've had a lot going on. You ran the dxdiag correctly, and it makes the issue clear: your laptop isn't using its graphics chip and is instead defaulting to rendering Sims 4 in software, with predictably bad results.
The dxdiag indicates that the iGPU may have been disabled, so try reenabling it. Click Windows key-X, select the Device Manager, expand Display Adapters, click the Intel UHD Graphics entry, and click the Enable Device menu button. Then restart your computer and test Sims 4.
