Hi thanks for helping, I have saves with no cc that still have the windows grey but I made a new save and removed all cc from my folders instead of just switching them off and the windows were still grey. I do close and reload the game every time I change the settings and nothing has changed. I've attached a copy of the Dxdiag I got.
@Emrys107 The driver for your graphics chip is a couple years old now. Lenovo doesn't offer a newer one, but AMD does:
Download the Recommended (WHQL) drover from September 16, not the newer optional driver. Restart your computer before testing the game.
I've now updated the driver from the link you sent and restarted my computer, sadly it seems my windows are still grey in sims. I restarted the game a few times with different graphics settings hoping it would make a difference once the driver had updated but there is no change. I've completely removed all CC from my files and only tested in new saves but there has been no such luck. Thank you for all your help thus far though, my game does feel a bit bit quicker after the driver update so that's something. I have no idea what to do about the windows though
@Emrys107 If you're playing on battery, please instead play with the laptop plugged in. The energy-saving settings can do some strange things to graphics.
Please also test in a clean Sims 4 folder. Move the existing folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just see how EA-made windows look. If you have Seasons, please test in summer, on a sunny day, just in case weather is playing a part.
It's also a good idea to patch the game before testing, just in case something changed. The patch should be out soon.
If none of this helps, please attach a couple screenshots, so I can get a better idea of what you're seeing in-game.
Hi, thanks again. I play with my laptop plugged every time with the energy-saving settings turned off all the time so it doesn't seem to be that. I got the new patch update and tried a new save (again no CC/mods in folder) and the windows still were grey. I then did the clean sims 4 folder like you suggested and it also had no effect on the greyed windows. I don't have seasons, just city living, eco lifestyle, tiny living and journey to batuu. Therefore I've attached some screen shots of when I made a new save in the updated clean sims 4 - I just did four walls and windows to show - when I am on a certain level in a build I can see through the windows but not through any other level. If I have the roof up all the windows are grey. My uploads and saves to my library and the gallery also display my builds as having greyed windows. Interestingly, I also just realised that although all windows are greyed out, I have no problems seeing through the glass on doors. I haven't added a screenshot for it but I also thought it would be useful to say the windows are grey no matter what windows I use and no matter what mode I'm in (build/live).
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