Issues with Onedrive and video card

@MayaRose1138  Here's how to properly get rid of OneDrive:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Remove

OneDrive can't touch any of your data that isn't within a OneDrive folder, so moving Documents and the other folders elsewhere will prevent any data loss, at least from OneDrive-related issues.

For the video card error, are you seeing "unrecognized video card" or "can't run Sims 4 with the video card in this system"?  These are two completely different errors.  The first can be ignored—it simply means that your graphics card's device ID isn't in the game's database, which means the game is guessing at what graphics profile to impose by default.  There's no consequence other than that.  The second is more of a problem and can be relate to an overly protective antivirus or an issue with the graphics driver, among other things.

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@puzzlezaddict wrote:

@MayaRose1138  Here's how to properly get rid of OneDrive:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Remove

OneDrive can't touch any of your data that isn't within a OneDrive folder, so moving Documents and the other folders elsewhere will prevent any data loss, at least from OneDrive-related issues.

For the video card error, are you seeing "unrecognized video card" or "can't run Sims 4 with the video card in this system"?  These are two completely different errors.  The first can be ignored—it simply means that your graphics card's device ID isn't in the game's database, which means the game is guessing at what graphics profile to impose by default.  There's no consequence other than that.  The second is more of a problem and can be relate to an overly protective antivirus or an issue with the graphics driver, among other things.

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So if I move Documents to elsewhere on the main drive, how do I get the EA app to recognise the new path without reinstalling the whole thing?

The latter - can’t run Sim 4 with the video card in this system.  I’ll attach the screenshot of it.

@MayaRose1138  For the video card error, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also open Config.log, inside Documents > Electronic Arts > The Sims 4, copy the Graphics device info section (about 30-40 lines down; stop when you get to Options), and paste that in your reply.

The OneDrive settings and the location of Documents can always be changed, regardless of the current setup.  At worst, you can use the registry edit to force Documents back to where you want it.

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@puzzlezaddict wrote:

@MayaRose1138  For the video card error, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also open Config.log, inside Documents > Electronic Arts > The Sims 4, copy the Graphics device info section (about 30-40 lines down; stop when you get to Options), and paste that in your reply.

The OneDrive settings and the location of Documents can always be changed, regardless of the current setup.  At worst, you can use the registry edit to force Documents back to where you want it.

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Okay, dxdiag file attached.  I've deleted Documents from One Drive and put it in straight on C drive.  I've also put it under the User folder, under the folder with my name.  I've just loaded up the game and all my stuff seems to be there, so it's fixed from that perspective.  Now just got to figure out why MCCC isn't working.

=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 4090 Laptop GPU
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 2757, Board: 0c9d1028, Chipset: 00a1
Driver: nvldumdx.dll, Version: 31.0.15.4680, GUID: D7B71E3E-6417-11CF-D061-922C0EC2D235
Driver version: 4680
Monitor: \\.\DISPLAY1
Texture memory: 16064MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Still can’t work out why MCCC isn’t working.  The relevant boxes are ticked in game options, script mods should run.  At least one other script mod isn’t there either, one that allows wants and fears to refresh.

The driver and video card issues seemed to have cleared up on their own, or the files you mentioned were part of a windows update.  So everything seems to be currently working fine, just got to find and reinstall some script mods.  Thank you for all your help!