It doesnt show my purchased packs
Yesterday i updated my EA app so i could play the sims, once the update finished i went to play and all of the packs that i bought did not show. they showed in the download manager but it didnt show ...
Forum Discussion
@puzzlezaddict Yes, i have cleared the cache and that did not work.
I do not own any content in steam and i don't have CAS demo instaled, i had quite a few packs but some of the pack that i had were Cottage living, parent hood, city living, snowy escape, island living, cats and dogs, and a couple others.
I do not own any content in steam and i don't have CAS demo instaled, i had quite a few packs but some of the pack that i had were Cottage living, parent hood, city living, snowy escape, island living, cats and dogs, and a couple others.
@ash080608 Please run a search for the data from the missing packs: I'd like to see whether they're installed in the wrong location. Open a File Explorer window, click This PC in the left panel, and enter EP03 in the search field in the upper-right corner. When the scan finishes, make sure the full file paths show under each item; if not, expand the window sideways as necessary. Then use Windows key-shift-S to capture that portion of the screen, and attach the screenshot to a reply here.
Repeat the process for EP07 , which is Island Escape. EP03 is City Living.
Those are both of the screenshots,
@ash080608 Thanks for the screenshots, and they confirm that neither pack is installed on your computer. Since this isn't the typical issue of the EA App installing the packs into the wrong folder, the only concrete suggestion I have is to do a clean uninstall and reinstall of Sims 4. But first, just in case this has a simple cause, please go into Documents > Electronic Arts and rename the Sims 4 folder to something that doesn't include "Sims 4" in the name. Then clear the EA App's cache again:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Restart your computer, and see whether you can download the packs through Manage > Manage Add-ons on the main Sims 4 product page.
If the packs do seem to download, please test in-game. Because you renamed the Sims 4 user folder, your saves won't show up, but we can address that later. For now, just let me know whether your packs load.
If that doesn't work, the next step is a clean uninstall and reinstall.
- Make sure the former Sims 4 folder in Documents > Electronic Arts still doesn't say "The Sims 4" in its name. The new Sims 4 folder there can be deleted.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Please use Revo to clean-uninstall the EA App as well. I don't have a walkthrough for that, but it should be straightforward. Restart your computer again, reinstall the EA App, and install Sims 4 into a new folder that you create specifically for this purpose. The new folder should be on the root level of the drive of your choice. e.g. C:\Games, not C:\Program Files\Games.
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