Forum Discussion

CerysBailey's avatar
CerysBailey
3 years ago

Keyboard Lag / not working Sims 4

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.98.158.1020 What e...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@CerysBailey  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I'd also like to know how much of your computer's hardware is in use while you play.  Launch Sims 4, open a save, and let the game clock run for a few sim-minutes.  Put the game into windowed mode, but don't minimize it.  Open the Task Manager, make sure it's in detailed mode, and take a screenshot of the Processes tab, then post that here.

  • Arcjwood's avatar
    Arcjwood
    2 years ago

    Was there ever a solution to this confirmed? I am having a similar issue where the escape button, ctrl+shift+c, and hotkeys just don't work at all, and typing in text boxes is extremely laggy or spotty, (for example, you could type "testing" at a normal speed and 30 second later "tetg" would slowly populate the box). Obligatory keyboard only has issues in sims 4 or I wouldn't post this. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Arcjwood  This kind of issue can have a few different causes, so I can't give you a definitive answer.  But the first thing to try is to play Sims 4 with nothing else running, and disable the EA App in-game overlay, and the Steam overlay as well if you play through Steam.

      If that doesn't help, try playing in a clean boot:

      https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

      The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

      When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

      Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

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