Last update 29/4/25

beacastill496​  Does the game work with the saves folder removed or not?  EA is looking into the saves issue, and given the number of affected players, I would hope there's a fix at some point.

If you can't play with the saves folder removed, try a clean user folder instead.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.