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mikrolactaki3's avatar
mikrolactaki3
Seasoned Hotshot
5 years ago

Latest update has messed my Sims 4 game up.

Hello everyone! Since last night I have been facing issues with my Sims 4 game. I updated to the latest patch, which is 1.67.45.1020 and repaired the game before I launched it. After the 1st repair...
pc
kreatora's avatar
kreatora
Hero (Retired)
5 years ago
@mikrolactaki3

Windows Defender may have started blocking Galleries in some way after its update, and it has happened before. You need to add not only Origin but also the game to the exceptions. To add the game to the exceptions you need to add two game files. TS4exe file and TS4_x64 file. Each of these files is in a different Bin and Bin_LE subfolder
The path to these files in Windows 10:
My computer> C drive> Program files (x86)> Origin games> The Sims4> game (search for letter g)> Bin and Bin_LE
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security

I don't work for EA
  • mikrolactaki3's avatar
    mikrolactaki3
    Seasoned Hotshot
    5 years ago
    @kreatora Does Windows Defender link to Avast Antivirus? I do use Avast Antivirus, but have disabled Windows Defender. On my Avast program I see Origin and TS4 being added to the exceptions list. Shall I do the same on Windows Defender? (even though I don't use it and it's not active on my PC)
    • kreatora's avatar
      kreatora
      Hero (Retired)
      5 years ago

      @mikrolactaki3

      If you have disabled Windows Defender completely, it will not interfere with running applications. It seems that turning it off in Task Manager hurt the game because when you turned it on for the first time it worked fine. Sometimes the gallery loads very slowly and it just depends on two things. first, the speed of your internet. This speed will change depending on how busy the network is. It also depends on the number of players in the Gallery. When the server is overloaded it will take ages.

      Have a look here. All gallery related issues and working solutions are collected in this topic
      https://answers.ea.com/t5/General-Discussion-Feedback/READ-FIRST-Status-of-the-Gallery-SCHEDULED-MAINTENANCE/td-p/9514109/jump-to/first-unread-message

      Edit :

      @mikrolactaki3 

      This is a bit of a blind shot, but make sure the version number of the game you have on the screen on the first page at the bottom when you open the game is the same as in the GameVersion file in your game folder.
      If it isn't you need to change the one in the game folder manually to make it identical to the one in the open game.

      However probably Avast is still blocking it. Disable it and check Gallery without it. 

      • mikrolactaki3's avatar
        mikrolactaki3
        Seasoned Hotshot
        5 years ago

        @kreatora turning off Avast, the gallery works. With Avast on, doesn't.

        But gallery fails to load both ways, but not all the time with Avast disabled. Only when enabled.

        EDIT 1: I have checked the GameVersion file and it's the same as the one in my game! 🙂

        EDIT 2: I checked the Windows Defender process on my task manager, and it does not exist. Which means Windows Defender has been completely disabled from my PC!

        EDIT 3: I have tried adding TS4_x64 and TS4_LE.exe (if I got the .exe file right) to my exclusions, still the same result.

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