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mikrolactaki3's avatar
mikrolactaki3
Seasoned Hotshot
5 years ago

Latest update has messed my Sims 4 game up.

Hello everyone! Since last night I have been facing issues with my Sims 4 game. I updated to the latest patch, which is 1.67.45.1020 and repaired the game before I launched it. After the 1st repair...
pc
mikrolactaki3's avatar
mikrolactaki3
Seasoned Hotshot
5 years ago

@kreatora turning off Avast, the gallery works. With Avast on, doesn't.

But gallery fails to load both ways, but not all the time with Avast disabled. Only when enabled.

EDIT 1: I have checked the GameVersion file and it's the same as the one in my game! 🙂

EDIT 2: I checked the Windows Defender process on my task manager, and it does not exist. Which means Windows Defender has been completely disabled from my PC!

EDIT 3: I have tried adding TS4_x64 and TS4_LE.exe (if I got the .exe file right) to my exclusions, still the same result.

  • mikrolactaki3's avatar
    mikrolactaki3
    Seasoned Hotshot
    5 years ago
    @kreatora Thank you very much. Avast is the only antivirus I use and I have been trusting for years. Due to me being an Avast user, I disable my protection for as long I want it. And after I exit the game I turn it back on. This is what I do to avoid gallery issues until a new patch comes out.

    Otherwise, if things don't go right with Avast, I try to figure out Windows Defender as I don't know how to use it properly. And that way it works.
    • mikrolactaki3's avatar
      mikrolactaki3
      Seasoned Hotshot
      5 years ago

      But, coming to an end, I had a similar problem on my laptop, and I fixed it by updating my OS to the latest version, which is version 2004. Now I no longer need to disable my antivirus to get my thumbnails working - it's all okay! 🙂

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