Forum Discussion

MKartman2019

6 years ago

Solved

Letter W shows on Loading Screen/ Can't load game

Just updated to the new patch on 4/7/20 from Origin, game loads to home screen, but when I go to play it seems to load for about 5 seconds and then crashes. For both loading screens before the home screen, and to play, it looks like the attached image.

crinrict
6 years ago
HI @bina_incog

Start by repairing the game through Origin.
1. Close the game
2. Right-Click on the game in Origin
3. Hit Repair game.

Could you also post a picture how that looks ?

EDIT: If you have this issue in the Gallery, then you need to update the UI Cheat Extension Mod. There's a current version available.

EDIT: Please use this thread if you have further issues: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-POST-HERE-Black-Red-Checkered-Sims-with-Question-Marks/m-p/8422889

26 Replies

Bluebellflora
Hero+
6 years ago
@Danni2525 @tvk_1234 @leliray

Moving your posts to this thread on the issue. Please repair your game to fix the problem.
tvk_1234
6 years ago
That worked! Thank you!! @Danni2525 @Bluebellflora
Danni2525
6 years ago
@Bluebellflora thanks so much! this has worked, never noticed the repair game option before.

thanks again 🙂
374s000
6 years ago
I had this problem before along with the game crashing after displaying this message. To get it to go away I had to repair origin but if you are playing on some other platform I would suggest reinstalling your game.
SapphyraSims
6 years ago
Everytime I open the game the screens are all messed up with missing photos, tips, etc. When I try to hit play it gets stuck on an infinite messed up loading screen. I DO NOT have mods or anything turned on. This has been an issue instantly from the first startup after the update with all mods disabled/removed from the folders. I can't even play the game now because there's no way to undo the update. I cannot load into any save or start a new game.
crinrict
Hero+
6 years ago
@SapphyraSims Merged your thread. Please try suggestions in the solution post.