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Emory_is_my_nam's avatar
Emory_is_my_nam
5 months ago
Solved

Live/Build Mode Bug

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 What ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @Emory_is_my_name  It looks like your graphics chip may have been disabled in the Device Manager.  Please undo that: hit Windows key-X, select the Device Manager, expand Display adapters, and click the Radeon Vega 8 entry.  You should see a green menu button with an arrow on it to enable the device.  Restart your computer after clicking it.

    If you don't see the option, right-click the Radeon Vega 8, select Properties > Driver, and you should see the option to enable the device; restart afterwards.  Once you've done that, install the newest-available driver from AMD:

    https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-3000-series/amd-ryzen-5-3500u.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before doing anything else.

    If you're not sure what you're looking at, feel free to post screenshots of what you see, and I'll go over the steps in more detail.

crinrict's avatar
crinrict
Hero+
5 months ago

HI @Emory_is_my_name 

Try the following

  • Close the game
  • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
  • Repair the game
  • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
  • Start a new save game
  • Check if you still have the error
  • Report back with your results for further steps on how to get your stuff back.
Emory_is_my_nam's avatar
Emory_is_my_nam
5 months ago

Hello @crinrict 

Unfortunately I've already tried repairing the game and creating a new Sims 4 folder but nothing really changed, the bug is still there.

  • crinrict's avatar
    crinrict
    Hero+
    5 months ago

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post 

      • crinrict's avatar
        crinrict
        Hero+
        5 months ago
        @Emory_is_my_name There's some issues with your graphics drivers/card

        I moved this over to tech so you can get proper instructions how to fix it

        Someone else will assist you further.

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