Forum Discussion

DarkLazer246's avatar
7 years ago

Loading Cas Problems

Hello,

I could really use some help ☹️ whenever i try to change my sims appearance, replace a household with another cas, or even see what my sims in the library, I always get this loading screen on my sims icon on the bottom left corner and i can't save them because i'm stuck on this forever loading or saving screen. i tried doing it with different households but eventually it does the same thing. also this started happening AFTER I INSTALLED STRANGERVILLE UPDATE and I DO HAVE CC. i've tried every solution like deleting broken mods and repair the game. at this point i don't know what to do and this is so irradiating to me so plz can anyone help me? Sorry for any errors in spelling and grammer english is not my first language.

Edit: I just found out that this only happens with male sims and this weared line near their lower area shows up and when i click it takes me to the face for some reason

8 Replies

  • Hi @DarkLazer246 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • I've made a report about this before but I didn't include picture.

    Here's the issue, whenever I'm making a male sim. It always has this loading symbol in cas whenever i click on a cc clothing and it always happens whenever i click on clothing near the top too. I've waited for hours still nothing. I've tried to do the 50/50 method, it did it with all the folders. I tried factory reset. I've tried possibly everything and at this point i might as well go back to maxis xD. Please someone help. All i want to do is play sims again without this stupid issue. I've included some pictures of the issue and my last exception folder if that's the problem too.

  • DarkLazer246's avatar
    DarkLazer246
    7 years ago

    Here's some more pictures

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @DarkLazer246 


    It looks like the only possibility that you have not tried yet is to reinstall the game. This will not apply to the folders of your current game in Documents, it will only apply to the installation files in the Program Files folder. However, just in case during this reinstallation, keep the game folder on the desktop. launch the game and check if you have still this issue.
    If the problem disappeared copy and paste into the new game folder the following folders and file:
    saves, Tray, TrayDeleteItems file.
    Next, try to copy and paste your mods and CC - very careful because some CC caused your issue - probably outdated skin or eyelashes

    I don't work for EA

  • Hmmm...I never thought about skin mods or eyelaashes i'll see if deleting some works if not i'll try reinstalling 

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    @DarkLazer246 

    I merged your posts with the old thread you created so that all info is in one place

    Carry on.

  • Sadly that didn't ;-; it seems like it only happens with cc clothing. Is there such thing as outdated cc clothes?