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SweetlyRenee's avatar
SweetlyRenee
Seasoned Novice
1 month ago
Solved

Loading Game Music Issue

I have removed all my mods and am having issues with the loading game music. It has background noise of static underneath the normal Sims4 loading music, sometimes it does take over from the music and the music is soft while the static sounds are loud. This has been happening since 4.16.26 update. I was hopeful that todays update would fix this and it didn't. This issue does occur when loading into all households within different save files. 

hardware

4 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 month ago

    Hi SweetlyRenee​ 

    could you maybe record an audio of what you are hearing ?

    There's a known issue that the music from another mode gets stuck and you hear two sounds but yours sounds different.

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • SweetlyRenee's avatar
    SweetlyRenee
    Seasoned Novice
    1 month ago

    Here's some audio.

    ------------

    DxDiag Notes

    ------------

    Display Tab 1: No problems found.

    Sound Tab 1: No problems found.

    Input Tab: No problems found.

     

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D: 0/4 (retail)

    DirectDraw: 0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay: 0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow: 0/6 (retail)

  • crinrict's avatar
    crinrict
    Hero+
    1 month ago

    Hi SweetlyRenee​ 

    yeah, this doesn't sound like the known issue.

    Could you please post the complete DxDiag ? Attach it to the post.

    Moving this to pc tech.

  • SweetlyRenee's avatar
    SweetlyRenee
    Seasoned Novice
    1 month ago

    Hi crinrict​  

    Thank you for trying to help. I tested my speakers with music and my speakers are blown. 

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