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elliemisson's avatar
elliemisson
3 years ago
Solved

Lost All Game Progress Sims 4

My game wouldn't load as I had to download the legacy addition for sims 4. Finally figured out how to sort this issue. I then loaded my game and all the packs have reinstalled like I just purchased t...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@elliemisson  There's no official way within the EA App to change back and forth between the standard version of Sims 4 and the Legacy Edition.  So you'll need to reinstall Origin:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

Open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and choose 64-bit from the dropdown menu.  Then confirm you're running the standard version: open the Task Manager and you'll see 64-bit or 32-bit next to the Sims 4 entry.  Make sure you're in detailed mode.

If you can't run the 64-bit version of Sims 4, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

If you're running the game in 64-bit but your saves are still missing, please let me know whether OneDrive is running (even if you don't use it) and how full it is.

  • elliemisson's avatar
    elliemisson
    3 years ago

    Thankyou so much for your response, i have just downloaded origin, clicked on the advanced launch options and there isnt any drop down list reguarding the 32 or 64bit, i dont know if im doing something wrong?

  • elliemisson's avatar
    elliemisson
    3 years ago
    @puzzlezaddict ive done it! i had to update the game in order to choose to play either 32bit legacy edition or 64bit sims 4, i have been signed out from my onedrive for quite some time but ive just logged back in
    • elliemisson's avatar
      elliemisson
      3 years ago

      UPDATE

      I've redownloaded origin and had to update the game to change it to a 64bit instead of 32bit legacy addition. I then logged back into my OneDrive and launch the game after waiting a few mins.

      When I launched it, my saved game was back!! BUT from a month ago, its better than nothing!

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @elliemisson  That's good to hear.  If you want to look for newer saves, try searching your computer.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the search field in the upper-right corner.  This should turn up any saves stored internally (as opposed to in OneDrive).  If you find some, you can move them to Documents > Electronic Arts > The Sims 4 > saves, and they should show up provided they're in the correct format.

        As an aside, I'd suggest disabling OneDrive again, or at least not allowing it to sync the contents of Documents.  If your internal drive gets full, OneDrive may store your Sims 4 data only in the cloud, where the game can't find it.  This purportedly space-saving measure has made a number of players' saves disappear over the years.

        Before you change any OneDrive settings, make a backup copy of the Sims 4 user folder and store it somewhere else, ideally on an external drive or USB stick, but even the Downloads folder would work in a pinch since OneDrive doesn't sync it.  Then you can restore this folder if OneDrive removes the original from your computer, as sometimes happens when it's told to stop syncing.

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