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WhiteKing21's avatar
WhiteKing21
9 years ago

Lost save after blue screen

In my case I think it is not because of my computer, I just bought this computer yesterday and is an Envy HP, now the game does prompt a message when first opened "Video Card Unrecognized" and it tells me that it will use the maximum video settings but it was fine, the computer crashed 1 time today and I'm pretty sure that it was BECAUSE of the game, I was playing and I took down the lid and seconds later I had a blue screen on my windows 10, but after that the game was OK, and everything worked just fine, I continued playing for a while and close the game and opened again and latter on when I opened the game again the family that I had was gone :S

pc

2 Replies

  • WhiteKing21's avatar
    WhiteKing21
    9 years ago

    I bought my new Envy HP 2 days ago and started playing sims 4 and now my family is gone, when I started the game again the play button sent me to create a new family and I didn't I looked for another way to find my created family and I couldn't, I see and my saved folder just has 2 saved versions from when I started the game. Do you think that the fact that I also have the demo (creating a sim) installed can affect this? what can I do to recover my game? if not is this going to continue? this is the first time that I play the game since I bought it on the launch of it (but I was not be able to play it because my computer didn't supported it but with this computer is certain that should work just fine) Thank you

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Hi @WhiteKing21

    split your post so you can have your own thread for this

    It's possible that the save corrupted on the crash.

    Can you check in this folder: documents\electronicarts\thesims4\saves if you still have files in it ?

    Then try moving the slot_00000001.save to the desktop and check if on restarting the game the save shows up again.

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