Lost save after blue screen
In my case I think it is not because of my computer, I just bought this computer yesterday and is an Envy HP, now the game does prompt a message when first opened "Video Card Unrecognized" and it tel...
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I bought my new Envy HP 2 days ago and started playing sims 4 and now my family is gone, when I started the game again the play button sent me to create a new family and I didn't I looked for another way to find my created family and I couldn't, I see and my saved folder just has 2 saved versions from when I started the game. Do you think that the fact that I also have the demo (creating a sim) installed can affect this? what can I do to recover my game? if not is this going to continue? this is the first time that I play the game since I bought it on the launch of it (but I was not be able to play it because my computer didn't supported it but with this computer is certain that should work just fine) Thank you
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