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holiichet's avatar
holiichet
3 years ago

Lot issues as of latest release causing game to crash with no warning

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.96.365.1030 What e...
pc
holger1405's avatar
holger1405
Hero+
3 years ago

@holiichet 

Restart your PC. (A real "Restart" not just shutting down and start again.)

Then:

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
holiichet's avatar
holiichet
3 years ago

went through the process and did extra
final result "windows resource protection did not find any integrity violations"
figured it would be best to rerun the process with scanhealth and restorehealth via safe mode , same results,

decided to test this on my laptop 

fresh installed windows 11 laptop (no mods) (3 try's)

  1. fresh install of ea and sims 
  2. crash happened every time after editing a lot 

my second pc has version 1.95.207.1030, same mods, same tray, offline mode to see 

  • game works perfectly no problem
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @holiichet  Do you use a third-party antivirus, and if so, have you set exceptions for TS4_x64.exe and EADesktop.exe?  Please try that if you haven't already.  If you only use Windows Defender and Controlled Folder Access is enabled, set the same exceptions.  (You don't need to use it if it's already disabled.)  This guide covers CFA and a couple third-party antivirus programs:

    https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

    If that doesn't help, please try playing in offline mode on one of the computers that's on patch 1.96 and let me know whether it helps.

    While troubleshooting, please use a clean Sims 4 user folder: move the existing folder out of Documents > Electronic Arts and onto your desktop (or wherever you want) and allow the game to generate a new one.  You can add your saves and other content back later, but it's best to get the game running properly first.

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