Forum Discussion

Rianne212's avatar
Rianne212
12 months ago
Solved

Lovestruck pre order not showing

I'm at my witts end I preordered the sims 4 lovestruck bundle via the EA app. The transaction is showing as complete in my order history on EA.com, the money is taken out. It's not showing in the ...
pc
  • EA_Solaire's avatar
    EA_Solaire
    12 months ago

    @Rianne212 

    If you've now got a duplicate purchase, a refund is something the live support team can look into with you and process- here on AHQ, we don't have access to your billing details to take a look with you.

    You can submit a request on the site here, if you're having issues submitting your help request please try the following:

    • Press F5 to refresh the page
    • Clear your browser's cache
    • Try a private browsing window
    • Try another browser, like Chrome or Edge
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
12 months ago

Hi @Rianne212 

Please clear the cache for the EA app following the steps here, let me know if Lovestruck is still not available to play and access then. 

  • Rianne212's avatar
    Rianne212
    12 months ago

    Cleared the cache still didn’t work.

    Have now ended up re-purchasing lovestruck so need to figure out how to get a refund for the first purchase 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      12 months ago

      @Rianne212 

      If you've now got a duplicate purchase, a refund is something the live support team can look into with you and process- here on AHQ, we don't have access to your billing details to take a look with you.

      You can submit a request on the site here, if you're having issues submitting your help request please try the following:

      • Press F5 to refresh the page
      • Clear your browser's cache
      • Try a private browsing window
      • Try another browser, like Chrome or Edge

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,497 PostsLatest Activity: 20 minutes ago