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21nerdsavgae's avatar
21nerdsavgae
3 years ago
Solved

Majority of my DLC for sims 4 are gone after I switched from origin to EA

I tried to give this problem some time to fix it's self but, I feel it's gone on too long. I was given a forced message to move from origin to EA and I think i played a couple sessions with all my DL...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @21nerdsavgae 

    If the packs aren't showing there, but you've bought them through Origin, this means you're currently logging into a different EA account than the one you had originally bought them on.

    Please contact the live support team so they can help you locate which account your packs are tied with- here on the forums we don't have access to your account details to help you locate the original account. If you have any troubles reaching out to live support there, please let me know. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@21nerdsavgae 

If the packs aren't showing there, but you've bought them through Origin, this means you're currently logging into a different EA account than the one you had originally bought them on.

Please contact the live support team so they can help you locate which account your packs are tied with- here on the forums we don't have access to your account details to help you locate the original account. If you have any troubles reaching out to live support there, please let me know. 

21nerdsavgae's avatar
21nerdsavgae
3 years ago

I checked yahoo saying it was a long shot, but that long shot was made and I found the actual account and I apologize.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @21nerdsavgae 

    No worries!! If you have multiple accounts and your content is split between two separate accounts, live support can look into merging your accounts together so all your packs and games are together on one account instead. 

    If you'd like, you can contact live support from the link I've listed above so they can merge your two accounts together 🙂 

    • 21nerdsavgae's avatar
      21nerdsavgae
      3 years ago

      Will do ! Thank you!

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