Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Microsoft detects a unknown problem.

Please help. I was playing fine up until a week ago. I can still build houses and create and edit Sims but I can not actually play the game. Every time I click on a household to play I get kicked ou...
pc
Anonymous's avatar
Anonymous
12 years ago

Hello,

Could you post a DxDiag report please? Instructions on how to do so can be found here:

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com

I hope this helps and keep simming,

Cody

Anonymous's avatar
Anonymous
12 years ago
Spoiler

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/22/2013 06:39:15, 107520 bytes
| Driver: kbdclass.sys, 8/22/2013 07:43:45, 58208 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1e96
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 9/22/2013 14:31:35, 495856 bytes
| Driver: SynTPAPI.dll, 9/22/2013 14:31:35, 264432 bytes
| Driver: SynCOM.dll, 9/22/2013 14:31:34, 1060080 bytes
| Driver: SynTPRes.dll, 9/22/2013 14:31:36, 13754096 bytes
| Driver: SynTPCpl.dll, 9/22/2013 14:31:36, 2098928 bytes
| Driver: SynCntxt.rtf, 9/22/2013 14:31:34, 11953452 bytes
| Driver: SynZMetr.exe, 9/22/2013 14:31:36, 270064 bytes
| Driver: SynMood.exe, 9/22/2013 14:31:35, 261872 bytes
| Driver: SynTPEnh.exe, 9/22/2013 14:31:36, 3053808 bytes
| Driver: SynTPCOM.dll, 9/22/2013 14:31:36, 171248 bytes
| Driver: Tutorial.exe, 9/22/2013 14:31:36, 339696 bytes
| Driver: InstNT.exe, 9/22/2013 14:31:33, 276208 bytes
| Driver: SynISDLL.dll, 9/22/2013 14:31:34, 249584 bytes
| Driver: SynUnst.ini, 9/22/2013 14:31:36, 1411665 bytes
| Driver: SynTPHelper.exe, 9/22/2013 14:31:36, 183024 bytes
| Driver: SynapticsReflash.exe, 9/22/2013 14:31:34, 1086704 bytes
| Driver: SynPivotRotate.mpg, 9/22/2013 14:31:35, 770663 bytes
| Driver: SynChiralRotate.mpg, 9/22/2013 14:31:34, 382277 bytes
| Driver: SynFlick.mpg, 9/22/2013 14:31:34, 737975 bytes
| Driver: SynPinch.mpg, 9/22/2013 14:31:35, 286463 bytes
| Driver: SynMomentum.mpg, 9/22/2013 14:31:35, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/22/2013 14:31:34, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/22/2013 14:31:34, 1620778 bytes
| Driver: SynTwoFingerVHScroll.mpg, 9/22/2013 14:31:36, 746464 bytes
| Driver: SynPivotRotate_ChiralRotate.mpg, 9/22/2013 14:31:35, 1142810 bytes
| Driver: SynThreeFingerFlick.mpg, 9/22/2013 14:31:35, 633621 bytes
| Driver: SynThreeFingersDown.mpg, 9/22/2013 14:31:35, 215907 bytes
| Driver: SynTwistRotate.mpg, 9/22/2013 14:31:36, 1826816 bytes
| Driver: SynChiralTwistRotate.mpg, 9/22/2013 14:31:34, 2998272 bytes
| Driver: StaticImg.html, 9/22/2013 14:31:33, 968 bytes
| Driver: StaticImg.png, 9/22/2013 14:31:33, 107143 bytes
| Driver: SynSysDetect.js, 9/22/2013 14:31:35, 1419 bytes
| Driver: Syn2FingerScrolling.wmv, 9/22/2013 14:31:33, 336563 bytes
| Driver: Syn3FingerFlick.wmv, 9/22/2013 14:31:33, 571445 bytes
| Driver: Syn4FingerFlick.wmv, 9/22/2013 14:31:33, 795115 bytes
| Driver: Syn4FFlickVNB.wmv, 9/22/2013 14:31:33, 628121 bytes
| Driver: SynSmartSense.wmv, 9/22/2013 14:31:35, 370121 bytes
| Driver: SynSmartSenseNB.wmv, 9/22/2013 14:31:35, 358939 bytes
| Driver: Syn4FingerFlickUpDown.wmv, 9/22/2013 14:31:33, 426019 bytes
| Driver: Syn4FingerFlickUpDownNB.wmv, 9/22/2013 14:31:33, 291835 bytes
| Driver: Syn4FingerFlickLeftRight.wmv, 9/22/2013 14:31:33, 588931 bytes
| Driver: Syn4FingerFlickLeftRightNB.wmv, 9/22/2013 14:31:33, 588931 bytes
| Driver: Syn3FingerPress.wmv, 9/22/2013 14:31:33, 112893 bytes
| Driver: SynEdgeMotion.wmv, 9/22/2013 14:31:34, 325411 bytes
| Driver: SynLinearScrolling.wmv, 9/22/2013 14:31:34, 258289 bytes
| Driver: SynMomentum.wmv, 9/22/2013 14:31:35, 146439 bytes
| Driver: SynMomentumScrolling.wmv, 9/22/2013 14:31:35, 604961 bytes
| Driver: SynPinchZoom.wmv, 9/22/2013 14:31:35, 426019 bytes
| Driver: SynBlackScreen.wmv, 9/22/2013 14:31:34, 14729 bytes
| Driver: SynPivotRotate.wmv, 9/22/2013 14:31:35, 481959 bytes
| Driver: SynTwistRotate.wmv, 9/22/2013 14:31:36, 437231 bytes
| Driver: SynCoverGesture.wmv, 9/22/2013 14:31:34, 146469 bytes
| Driver: SynChiralRotate.wmv, 9/22/2013 14:31:34, 191197 bytes
| Driver: SynChiralScrolling.wmv, 9/22/2013 14:31:34, 783933 bytes
| Driver: SynCoastingScrolling.wmv, 9/22/2013 14:31:34, 381321 bytes
| Driver: SynPointing.wmv, 9/22/2013 14:31:35, 124105 bytes
| Driver: SynPalmCheck.wmv, 9/22/2013 14:31:35, 370121 bytes
| Driver: SynSensitivity.wmv, 9/22/2013 14:31:35, 258349 bytes
| Driver: SynWindowConstrained.wmv, 9/22/2013 14:31:36, 336659 bytes
| Driver: SynSlowMotion.wmv, 9/22/2013 14:31:35, 1145627 bytes
| Driver: SynConstrainedMotion.wmv, 9/22/2013 14:31:34, 414981 bytes
| Driver: SynTapping.wmv, 9/22/2013 14:31:35, 79347 bytes
| Driver: SynButtons.wmv, 9/22/2013 14:31:34, 79377 bytes
| Driver: SynTouchStykSelect.wmv, 9/22/2013 14:31:35, 124105 bytes
| Driver: SynTouchStykButton.wmv, 9/22/2013 14:31:35, 135287 bytes
| Driver: SynTouchStykSensitivity.wmv, 9/22/2013 14:31:35, 224779 bytes
| Driver: SynEdgeMotionDragging.wmv, 9/22/2013 14:31:34, 90529 bytes
| Driver: SynEdgeMotionFixedSpeed.wmv, 9/22/2013 14:31:34, 90529 bytes
| Driver: SynEdgeMotionPointing.wmv, 9/22/2013 14:31:34, 68165 bytes
| Driver: SynEdgeMotionPressure.wmv, 9/22/2013 14:31:34, 101711 bytes
| Driver: SynNoButtons.wmv, 9/22/2013 14:31:35, 45741 bytes
| Driver: SynTapZones.wmv, 9/22/2013 14:31:35, 135257 bytes
| Driver: SynLinearHScrolling.wmv, 9/22/2013 14:31:34, 224713 bytes
| Driver: Syn2FingerHScrolling.wmv, 9/22/2013 14:31:33, 291805 bytes
| Driver: SynTapHoldToDrag.wmv, 9/22/2013 14:31:35, 79347 bytes
| Driver: SynTapLockingDrag.wmv, 9/22/2013 14:31:35, 135287 bytes
| Driver: Syn1FingerClickNB.wmv, 9/22/2013 14:31:33, 68165 bytes
| Driver: Syn1FingerClickDrag.wmv, 9/22/2013 14:31:33, 330277 bytes
| Driver: Syn2FingerClickDrag.wmv, 9/22/2013 14:31:33, 651665 bytes
| Driver: Syn2FingerFlickNB.wmv, 9/22/2013 14:31:33, 437261 bytes
| Driver: Syn2FingerFlickLR.wmv, 9/22/2013 14:31:33, 332713 bytes
| Driver: Syn2FingerHScrollingNB.wmv, 9/22/2013 14:31:33, 280623 bytes
| Driver: Syn2FingerScrollingNB.wmv, 9/22/2013 14:31:33, 314199 bytes
| Driver: Syn3FingerFlickNB.wmv, 9/22/2013 14:31:33, 537899 bytes
| Driver: Syn3FingerPressNB.wmv, 9/22/2013 14:31:33, 101711 bytes
| Driver: Syn4FingerFlickNB.wmv, 9/22/2013 14:31:33, 426049 bytes
| Driver: SynButtonsNB.wmv, 9/22/2013 14:31:34, 79377 bytes
| Driver: SynChiralRotateNB.wmv, 9/22/2013 14:31:34, 180015 bytes
| Driver: SynChiralScrollingNB.wmv, 9/22/2013 14:31:34, 750387 bytes
| Driver: SynCoastingScrollingNB.wmv, 9/22/2013 14:31:34, 370139 bytes
| Driver: SynCoverGestureNB.wmv, 9/22/2013 14:31:34, 135287 bytes
| Driver: SynEdgeMotionDraggingNB.wmv, 9/22/2013 14:31:34, 90529 bytes
| Driver: SynEdgeMotionFixedSpeedNB.wmv, 9/22/2013 14:31:34, 90529 bytes
| Driver: SynEdgeMotionPointingNB.wmv, 9/22/2013 14:31:34, 68165 bytes
| Driver: SynEdgeMotionPressureNB.wmv, 9/22/2013 14:31:34, 101711 bytes
| Driver: SynLinearHScrollingNB.wmv, 9/22/2013 14:31:34, 202349 bytes
| Driver: SynMomentumScrollingNB.wmv, 9/22/2013 14:31:35, 582597 bytes
| Driver: SynPinchZoomNB.wmv, 9/22/2013 14:31:35, 414837 bytes
| Driver: SynPivotRotateNB.wmv, 9/22/2013 14:31:35, 437231 bytes
| Driver: SynTapHoldToDragNB.wmv, 9/22/2013 14:31:35, 79347 bytes
| Driver: SynTapLockingDragNB.wmv, 9/22/2013 14:31:35, 124105 bytes
| Driver: SynTwistRotateNB.wmv, 9/22/2013 14:31:36, 448413 bytes
| Driver: SynPointingNB.wmv, 9/22/2013 14:31:35, 124105 bytes
| Driver: Syn2FingerMomentumVHScrolling.wmv, 9/22/2013 14:31:33, 895723 bytes
| Driver: Syn2FingerMomentumVHScrollingNB.wmv, 9/22/2013 14:31:33, 862177 bytes
| Driver: Syn2FingerMomentumVScrolling_win8.wmv, 9/22/2013 14:31:33, 597933 bytes
| Driver: Syn2FingerMomentumVScrollingNB_win8.wmv, 9/22/2013 14:31:33, 586882 bytes
| Driver: Syn2FingerMomentumHScrolling_win8.wmv, 9/22/2013 14:31:33, 575831 bytes
| Driver: Syn2FingerMomentumHScrollingNB_win8.wmv, 9/22/2013 14:31:33, 564780 bytes
| Driver: Syn2FingerVHCoasting.wmv, 9/22/2013 14:31:33, 1275941 bytes
| Driver: Syn2FingerVHCoastingNB.wmv, 9/22/2013 14:31:33, 1242395 bytes
| Driver: Syn2FingerVCoasting_win8.wmv, 9/22/2013 14:31:33, 653218 bytes
| Driver: Syn2FingerHCoasting_win8.wmv, 9/22/2013 14:31:33, 852136 bytes
| Driver: Syn2FingerVCoastingNB_win8.wmv, 9/22/2013 14:31:33, 653218 bytes
| Driver: Syn2FingerHCoastingNB_win8.wmv, 9/22/2013 14:31:33, 796881 bytes
| Driver: SynMomentumVHScrolling.wmv, 9/22/2013 14:31:35, 683265 bytes
| Driver: SynMomentumVHScrollingNB.wmv, 9/22/2013 14:31:35, 660901 bytes
| Driver: SynVHCoasting.wmv, 9/22/2013 14:31:36, 649779 bytes
| Driver: Syn2FingerHScrolling_win8.wmv, 9/22/2013 14:31:33, 432126 bytes
| Driver: Syn2FingerHScrollingNB_win8.wmv, 9/22/2013 14:31:33, 421117 bytes
| Driver: SynChiralScrolling_win8.wmv, 9/22/2013 14:31:34, 819031 bytes
| Driver: SynChiralScrollingNB_win8.wmv, 9/22/2013 14:31:34, 741716 bytes
| Driver: SynLinearHScrolling_win8.wmv, 9/22/2013 14:31:34, 376913 bytes
| Driver: SynLinearHScrollingNB_win8.wmv, 9/22/2013 14:31:34, 354811 bytes
| Driver: SynLinearScrolling_win8.wmv, 9/22/2013 14:31:34, 354811 bytes
| Driver: SynLinearScrollingNB_win8.wmv, 9/22/2013 14:31:34, 332709 bytes
| Driver: SynPivotRotate_win8.wmv, 9/22/2013 14:31:35, 498534 bytes
| Driver: SynPivotRotateNB_win8.wmv, 9/22/2013 14:31:35, 365880 bytes
| Driver: SynTwistRotate_win8.wmv, 9/22/2013 14:31:36, 421135 bytes
| Driver: SynTwistRotateNB_win8.wmv, 9/22/2013 14:31:36, 410084 bytes
| Driver: SynEdgePulls.wmv, 9/22/2013 14:31:34, 365982 bytes
| Driver: Syn4FingerFlick_win8.wmv, 9/22/2013 14:31:34, 598023 bytes
| Driver: Syn4FingerFlickNB_win8.wmv, 9/22/2013 14:31:33, 564870 bytes
| Driver: Syn2FingerScrolling.html, 9/22/2013 14:31:33, 2323 bytes
| Driver: Syn2FingerFlick.html, 9/22/2013 14:31:33, 2319 bytes
| Driver: Syn3FingerFlick.html, 9/22/2013 14:31:33, 2319 bytes
| Driver: Syn4FingerFlick.html, 9/22/2013 14:31:33, 2319 bytes
| Driver: Syn4FingerFlickUpDown.html, 9/22/2013 14:31:33, 2325 bytes
| Driver: Syn4FingerFlickLeftRight.html, 9/22/2013 14:31:33, 2328 bytes
| Driver: Syn3FingerPress.html, 9/22/2013 14:31:33, 2319 bytes
| Driver: SynEdgeMotion.html, 9/22/2013 14:31:34, 2317 bytes
| Driver: SynMomentum.html, 9/22/2013 14:31:35, 2315 bytes
| Driver: SynPinchZoom.html, 9/22/2013 14:31:35, 2316 bytes
| Driver: SynRotating.html, 9/22/2013 14:31:35, 2315 bytes
| Driver: SynTwistRotate.html, 9/22/2013 14:31:36, 2318 bytes
| Driver: SynCoverGesture.html, 9/22/2013 14:31:34, 2319 bytes
| Driver: SynAccessibility.html, 9/22/2013 14:31:34, 2320 bytes
| Driver: SynSmartSense.html, 9/22/2013 14:31:35, 2317 bytes
| Driver: SynButtons.html, 9/22/2013 14:31:34, 2314 bytes
| Driver: SynClicking.html, 9/22/2013 14:31:34, 2315 bytes
| Driver: SynMultiFingerGestures.html, 9/22/2013 14:31:35, 2326 bytes
| Driver: SynPalmCheck.html, 9/22/2013 14:31:35, 2316 bytes
| Driver: SynPointing.html, 9/22/2013 14:31:35, 2315 bytes
| Driver: SynScrolling.html, 9/22/2013 14:31:35, 2316 bytes
| Driver: SynSensitivity.html, 9/22/2013 14:31:35, 2318 bytes
| Driver: SynTapping.html, 9/22/2013 14:31:35, 2314 bytes
| Driver: SynTouchStykButton.html, 9/22/2013 14:31:35, 2322 bytes
| Driver: SynTouchStykSelect.html, 9/22/2013 14:31:35, 2322 bytes
| Driver: SynTouchStykSensitivity.html, 9/22/2013 14:31:35, 2327 bytes
| Driver: SynScrollingVertical.html, 9/22/2013 14:31:35, 2324 bytes
| Driver: SynScrollingHorizontal.html, 9/22/2013 14:31:35, 2326 bytes
| Driver: SynScrollingChiral.html, 9/22/2013 14:31:35, 2322 bytes
| Driver: SynLockingDrags.html, 9/22/2013 14:31:35, 2319 bytes
| Driver: SynEdgePulls.html, 9/22/2013 14:31:34, 2316 bytes
| Driver: Syn2FingerScrolling_win8.wmv, 9/22/2013 14:31:33, 398973 bytes
| Driver: Syn2FingerScrollingNB_win8.wmv, 9/22/2013 14:31:33, 387964 bytes
| Driver: SynTappingNB.wmv, 9/22/2013 14:31:35, 68165 bytes
| Driver: Syn2FingerRightClickNB.wmv, 9/22/2013 14:31:33, 101711 bytes
| Driver: SynVHCoastingNB.wmv, 9/22/2013 14:31:36, 593869 bytes
| Driver: SynEdgePullsNB.wmv, 9/22/2013 14:31:34, 343880 bytes
| Driver: SynPalmCheckNB.wmv, 9/22/2013 14:31:35, 358939 bytes
| Driver: SynLinearScrollingNB.wmv, 9/22/2013 14:31:34, 247107 bytes
| Driver: SynSensitivityNB.wmv, 9/22/2013 14:31:35, 247167 bytes
| Driver: SynMomentumNB.wmv, 9/22/2013 14:31:35, 135257 bytes
| Driver: SynTapZonesNB.wmv, 9/22/2013 14:31:35, 135257 bytes
| Driver: SynEdgeMotionNB.wmv, 9/22/2013 14:31:34, 314229 bytes
| Driver: SynSlowMotionNB.wmv, 9/22/2013 14:31:35, 1090735 bytes
| Driver: SynConstrainedMotionNB.wmv, 9/22/2013 14:31:34, 392617 bytes
| Driver: SynWindowConstrainedNB.wmv, 9/22/2013 14:31:36, 325477 bytes
| Driver: SynLinearVScroll.mpg, 9/22/2013 14:31:35, 518694 bytes
| Driver: Ckp2FingerScrolling.mpg, 9/22/2013 14:31:32, 382935 bytes
| Driver: Ckp3FingerDown.mpg, 9/22/2013 14:31:32, 153456 bytes
| Driver: Ckp3FingerFlick.mpg, 9/22/2013 14:31:32, 569095 bytes
| Driver: CkpChiralMotion.mpg, 9/22/2013 14:31:32, 420858 bytes
| Driver: CkpClickDrag.mpg, 9/22/2013 14:31:32, 271447 bytes
| Driver: CkpLinearScroll.mpg, 9/22/2013 14:31:32, 427998 bytes
| Driver: CkpLRClick.mpg, 9/22/2013 14:31:32, 284073 bytes
| Driver: CkpMomentum.mpg, 9/22/2013 14:31:32, 328085 bytes
| Driver: CkpPinch.mpg, 9/22/2013 14:31:32, 309339 bytes
| Driver: CkpPivotRotate.mpg, 9/22/2013 14:31:32, 605893 bytes
| Driver: CkpPivotRotate2.mpg, 9/22/2013 14:31:32, 779912 bytes
| Driver: CkpTouchpadDisable.mpg, 9/22/2013 14:31:32, 293736 bytes
| Driver: SynCom.dll, 9/22/2013 14:31:34, 544496 bytes
| Driver: SynTPCom.dll, 9/22/2013 14:31:36, 151280 bytes
| Driver: i8042prt.sys, 8/22/2013 06:39:15, 107520 bytes
| Driver: mouclass.sys, 8/22/2013 07:43:45, 51040 bytes
| Driver: SynTPCo18.dll, 9/22/2013 14:31:35, 192240 bytes
| Driver: WdfCoInstaller01009.dll, 9/22/2013 14:31:36, 1721576 bytes

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