Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Microsoft detects a unknown problem.

Please help. I was playing fine up until a week ago. I can still build houses and create and edit Sims but I can not actually play the game. Every time I click on a household to play I get kicked ou...
pc
Anonymous's avatar
Anonymous
11 years ago

Hello,

Could you post a DxDiag report please? Instructions on how to do so can be found here:

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com

I hope this helps and keep simming,

Cody

Anonymous's avatar
Anonymous
11 years ago
Spoiler

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 397.0 GB
Total Space: 450.9 GB
File System: NTFS
      Model:  ST500LT012-9WS14 SATA Disk Device

      Drive: D:
 Free Space: 2.5 GB
Total Space: 24.8 GB
File System: NTFS
      Model:  ST500LT012-9WS14 SATA Disk Device

      Drive: E:
      Model: hp CDDVDW SU-208CB SATA CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 03:46:35, 164352 bytes

--------------
System Devices
--------------
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
   Driver: n/a

     Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_1982103C&REV_07\4&24DF40C8&0&00A9
   Driver: C:\WINDOWS\system32\DRIVERS\Rt630x64.sys, 8.10.1226.2012 (English), 12/27/2012 20:01:36, 760032 bytes
   Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0004 (English), 12/27/2012 20:01:36, 74344 bytes

     Name: AMD USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_1982103C&REV_09\3&2411E6FE&0&80
   Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (English), 9/24/2014 02:23:30, 189784 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (English), 9/24/2014 02:23:30, 325464 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1982103C&REV_11\3&2411E6FE&0&98
   Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 06:39:27, 30208 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 440664 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 419648 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_1982103C&REV_11\3&2411E6FE&0&90
   Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 06:39:27, 30208 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 440664 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 419648 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&0&A8
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 280384 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_1982103C&REV_00\3&2411E6FE&0&88
   Driver: C:\WINDOWS\system32\DRIVERS\amdsata.sys, 1.01.0004.0014 (English), 8/22/2013 07:43:41, 79200 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\amdxata.sys, 1.01.0004.0014 (English), 8/22/2013 07:43:40, 25952 bytes

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_1982103C&REV_11\3&2411E6FE&0&A3
   Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:49, 17248 bytes

     Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_1982103C&REV_01\4&3A4E893B&0&00A8
   Driver: C:\WINDOWS\system32\DRIVERS\RtsP2Stor.sys, 6.02.9200.29053 (English), 1/23/2013 19:29:56, 288328 bytes
   Driver: C:\WINDOWS\SysWOW64\RtsP2StorIcon.dll, 1.00.0008.0000 (English), 1/23/2013 19:29:56, 9889352 bytes

     Name: Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
Device ID: PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01\4&2E3C5434&0&0020
   Driver: C:\WINDOWS\system32\DRIVERS\rtwlane.sys, 2010.03.0610.2013 (English), 11/2/2013 08:21:08, 3029208 bytes
   Driver: C:\WINDOWS\system32\drivers\vwifibus.sys, 6.03.9600.16384 (English), 8/22/2013 06:39:00, 24576 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&2411E6FE&0&C5
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_12341022&REV_00\3&2411E6FE&0&20
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 280384 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1982103C&REV_11\3&2411E6FE&0&9A
   Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 89944 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 440664 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 419648 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_1982103C&REV_11\3&2411E6FE&0&92
   Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 89944 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.17195 (English), 9/24/2014 02:32:54, 440664 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 419648 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_1982103C&REV_00\3&2411E6FE&0&00
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&2411E6FE&0&C0
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&0&A9
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 280384 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:54, 280384 bytes

     Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_1982103C&REV_16\3&2411E6FE&0&A0
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_1982103C&REV_00\3&2411E6FE&0&09
   Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:55, 76800 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_1982103C&REV_01\3&2411E6FE&0&A2
   Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17238 (English), 9/24/2014 02:32:55, 76800 bytes

     Name: AMD Radeon HD 8350G
Device ID: PCI\VEN_1002&DEV_9997&SUBSYS_1982103C&REV_00\3&2411E6FE&0&08
   Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1360 (English), 7/21/2014 22:04:28, 13209088 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 7/21/2014 22:04:06, 43520 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6354 (English), 7/21/2014 22:04:28, 626688 bytes
   Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1001 (English), 7/21/2014 22:04:48, 7751920 bytes
   Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0429 (English), 7/21/2014 22:04:52, 8927704 bytes
   Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 7/21/2014 22:04:46, 190976 bytes
   Driver: C:\WINDOWS\system32\atiicdxx.dat, 7/21/2014 22:04:24, 721296 bytes
   Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 7/21/2014 22:04:06, 78432 bytes
   Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 7/21/2014 22:04:30, 78432 bytes
   Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1129 (English), 7/21/2014 22:04:06, 1144320 bytes
   Driver: C:\WINDOWS\system32\atiumd6a.cap, 7/21/2014 22:04:50, 3426688 bytes
   Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 7/21/2014 22:04:30, 31232 bytes
   Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 7/21/2014 22:04:06, 368640 bytes
   Driver: C:\WINDOWS\system32\ativvsva.dat, 7/21/2014 22:04:58, 157144 bytes
   Driver: C:\WINDOWS\system32\ativvsvl.dat, 7/21/2014 22:04:58, 204952 bytes
   Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 7/21/2014 22:04:58, 234036 bytes
   Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 7/21/2014 22:04:58, 233776 bytes
   Driver: C:\WINDOWS\system32\ativce02.dat, 7/21/2014 22:04:58, 83552 bytes
   Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1164 (English), 7/21/2014 22:04:24, 239616 bytes
   Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1164 (English), 7/21/2014 22:04:24, 588288 bytes
   Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5298.37087 (English), 7/21/2014 22:04:16, 442368 bytes
   Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.12618 (English), 7/21/2014 22:04:38, 26352128 bytes
   Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:16, 62464 bytes
   Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:06, 55808 bytes
   Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:14, 15716352 bytes
   Driver: C:\WINDOWS\system32\atipblag.dat, 7/21/2014 22:04:46, 3917 bytes
   Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:46, 115512 bytes
   Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:58, 143304 bytes
   Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:24, 74752 bytes
   Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:24, 100352 bytes
   Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 7/21/2014 22:04:06, 118784 bytes
   Driver: C:\WINDOWS\system32\atiapfxx.blb, 7/21/2014 22:04:06, 550472 bytes
   Driver: C:\WINDOWS\system32\amdmiracast.dll, 7/21/2014 22:03:42, 412672 bytes
   Driver: C:\WINDOWS\system32\amdhdl64.dll, 7/21/2014 22:03:42, 134656 bytes
   Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0525 (English), 7/21/2014 22:04:22, 9753752 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1001 (English), 7/21/2014 22:04:54, 6630232 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0429 (English), 7/21/2014 22:04:58, 8287008 bytes
   Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 7/21/2014 22:04:04, 71704 bytes
   Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 7/21/2014 22:04:28, 71704 bytes
   Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 6.14.0010.1129 (English), 7/21/2014 22:04:06, 825344 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 7/21/2014 22:04:56, 3461040 bytes
   Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 7/21/2014 22:04:58, 157144 bytes
   Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 7/21/2014 22:04:58, 204952 bytes
   Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.12618 (English), 7/21/2014 22:04:46, 22157824 bytes
   Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0525 (English), 7/21/2014 22:04:20, 8406024 bytes
   Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:14, 52224 bytes
   Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:06, 49152 bytes
   Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 7/21/2014 22:04:10, 14302208 bytes
   Driver: C:\WINDOWS\SysWOW64\atipblag.dat, 7/21/2014 22:04:46, 3917 bytes
   Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:46, 98496 bytes
   Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:58, 126336 bytes
   Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:24, 96768 bytes
   Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:24, 69632 bytes
   Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 7/21/2014 22:04:06, 550472 bytes
   Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 7/21/2014 22:03:42, 123392 bytes
   Driver: C:\WINDOWS\atiogl.xml, 7/21/2014 22:04:38, 47887 bytes
   Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 7/21/2014 22:04:38, 51200 bytes
   Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 7/21/2014 22:04:38, 332800 bytes
   Driver: C:\WINDOWS\system32\amdave64.dll, 5.08.0006.0000 (English), 7/21/2014 22:03:42, 96256 bytes
   Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 5.08.0006.0000 (English), 7/21/2014 22:03:42, 90112 bytes
   Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 7/21/2014 22:04:46, 89088 bytes
   Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 7/21/2014 22:03:42, 157736 bytes
   Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 7/21/2014 22:04:46, 80896 bytes
   Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 7/21/2014 22:03:42, 142304 bytes
   Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6354 (English), 7/21/2014 22:04:24, 69632 bytes
   Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1247 (English), 7/21/2014 22:04:16, 1318552 bytes
   Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1247 (English), 7/21/2014 22:04:16, 1100216 bytes
   Driver: C:\Program Files\AMD\CCC2\Install\ccc2_install.exe, 8.97.0100.0300 (English), 7/21/2014 22:05:20, 57747377 bytes
   Driver: C:\WINDOWS\system32\OpenCL.dll, 1.02.0011.0000 (English), 7/21/2014 22:04:06, 63488 bytes
   Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1348.0005 (English), 7/21/2014 22:04:04, 29382144 bytes
   Driver: C:\WINDOWS\system32\amdocl_as64.exe, 7/21/2014 22:04:04, 1187342 bytes
   Driver: C:\WINDOWS\system32\amdocl_ld64.exe, 7/21/2014 22:04:04, 1061902 bytes
   Driver: C:\WINDOWS\system32\OpenVideo64.dll, 10.00.1348.0005 (English), 7/21/2014 22:05:22, 100352 bytes
   Driver: C:\WINDOWS\system32\OVDecode64.dll, 10.00.1348.0005 (English), 7/21/2014 22:05:22, 86528 bytes
   Driver: C:\WINDOWS\system32\clinfo.exe, 7/21/2014 22:05:22, 230912 bytes
   Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 7/21/2014 22:04:06, 57344 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1348.0005 (English), 7/21/2014 22:03:52, 24860160 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl_as32.exe, 7/21/2014 22:04:04, 995342 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl_ld32.exe, 7/21/2014 22:04:04, 798734 bytes
   Driver: C:\WINDOWS\SysWOW64\OpenVideo.dll, 10.00.1348.0005 (English), 7/21/2014 22:05:22, 83968 bytes
   Driver: C:\WINDOWS\SysWOW64\OVDecode.dll, 10.00.1348.0005 (English), 7/21/2014 22:05:22, 73728 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.sbz, 8.14.0001.6019 (English), 7/21/2014 22:03:42, 36096 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ibz, 7/21/2014 22:03:42, 1988 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.cbz, 7/21/2014 22:03:42, 9833 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 7/21/2014 22:03:42, 258560 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 7/21/2014 22:03:42, 305664 bytes
   Driver: C:\WINDOWS\system32\coinst_13.251.9001.1001.dll, 1.00.0005.0009 (English), 7/21/2014 22:05:22, 135168 bytes

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,107 PostsLatest Activity: 3 hours ago