Microsoft detects a unknown problem.
Please help. I was playing fine up until a week ago. I can still build houses and create and edit Sims but I can not actually play the game. Every time I click on a household to play I get kicked ou...
Forum Discussion
Hello,
Could you post a DxDiag report please? Instructions on how to do so can be found here:
http://help.ea.com/en/article/how-to-gather-dxdiag-information/
If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com
I hope this helps and keep simming,
Cody
Spoiler
------------------
DirectShow Filters
------------------
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.03.9600.16384
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.03.9600.16384
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.03.9600.16384
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.03.9600.16384
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.03.9600.16384
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.03.9600.16384
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.03.9600.17238
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.03.9600.16384
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.03.9600.16384
DV Muxer,0x00400000,0,0,qdv.dll,6.06.9600.16384
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.9600.16384
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.9600.16384
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.9600.16384
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.9600.16384
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.9600.16384
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9600.16476
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.9600.16384
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.9600.16384
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.16384
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.9600.16384
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.16384
ATI MPEG File Writer,0x00200000,1,0,atimpenc64.dll,12.10.0000.30226
AMD Video Decoder,0x00200000,1,2,atimpenc64.dll,12.10.0000.30226
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.9600.16384
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.9600.16384
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.9600.16384
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.16384
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.9600.16384
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.9600.16384
DV Splitter,0x00600000,1,2,qdv.dll,6.06.9600.16384
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.9600.16384
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.9600.16384
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
AMD MJPEG Decoder,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.9600.16384
Video Renderer,0x00800001,1,0,quartz.dll,6.06.9600.16384
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.9600.16384
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.9600.16384
Video Renderer,0x00400000,1,0,quartz.dll,6.06.9600.16384
AMD Video Encoder,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc64.dll,12.10.0000.30226
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.9600.16384
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.9600.16384
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.03.9600.16384
File writer,0x00200000,1,0,qcap.dll,6.06.9600.16384
AMD Video Scaler Filter,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.9600.16384
Overlay Mixer2,0x00200000,1,1,,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.16384
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.9600.16384
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.9600.16384
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.9600.16384
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.9600.17200
Null Renderer,0x00200000,1,0,qedit.dll,6.06.9600.17200
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.9600.16384
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.03.9600.16384
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.9600.16384
Smart Tee,0x00200000,1,2,qcap.dll,6.06.9600.16384
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.16384
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.9600.16384
Wave Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
File stream renderer,0x00400000,1,1,quartz.dll,6.06.9600.16384
AMD Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,12.00.9477.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.9600.16384
AVI Mux,0x00200000,1,0,qcap.dll,6.06.9600.16384
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.9600.16384
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.9600.16384
File Source (URL),0x00400000,0,1,quartz.dll,6.06.9600.16384
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.9600.16384
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.03.9600.16384
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.9600.16384
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.9600.16384
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.03.9600.16384
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.03.9600.16384
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.03.9600.16384
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.9600.16384
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.9600.16384
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.03.9600.16384
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.03.9600.16384
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.10.0000.30226
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
PCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.9600.16384
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.9600.16384
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.9600.16384
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.9600.16384
Audio Capture Sources:
Microphone (Realtek High Definition Audio),0x00200000,0,0,qcap.dll,6.06.9600.16384
Stereo Mix (Realtek High Definition Audio),0x00200000,0,0,qcap.dll,6.06.9600.16384
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.9600.16384
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.9600.16384
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.9600.16384
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.9600.16384
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.9600.16384
WDM Streaming Capture Devices:
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Mic in at front panel (black),0x00200000,1,1,ksproxy.ax,6.03.9600.16384
HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.03.9600.16384
WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.9600.16384
Video Capture Sources:
HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.03.9600.16384
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.16384
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.9600.16384
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.9600.16384
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.9600.16384
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.9600.16384
PTFilter,0x00200000,0,0,EncDec.dll,6.06.9600.16384
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.9600.16384
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Audio Renderers:
Speaker/HP (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.9600.16384
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.9600.16384
DirectSound: Speaker/HP (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
Featured Places
