Microsoft detects a unknown problem.
Please help. I was playing fine up until a week ago. I can still build houses and create and edit Sims but I can not actually play the game. Every time I click on a household to play I get kicked ou...
Forum Discussion
Hello,
Could you post a DxDiag report please? Instructions on how to do so can be found here:
http://help.ea.com/en/article/how-to-gather-dxdiag-information/
If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com
I hope this helps and keep simming,
Cody
Spoiler
--------------------------------
Media Foundation Scheme Handlers
--------------------------------
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]
<URL type>, <handler CLSID>, <brief description>[, Preferred]
file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
httpnd:, {2EEEED04-0908-4CDB-AF8F-AC5B768A34C9}, Drm Scheme Handler, Preferred
https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
ms-appdata:, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]
<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>
MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]
<transform CLSID>
------------------------
Disabled Media Sources
------------------------
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]
<media source CLSID>
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 73684540635, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4.exe
P2: 1.2.24.20
P3: 546d5fc4
P4: TS4.exe
P5: 1.2.24.20
P6: 546d5fc4
P7: c0000005
P8: 00dba2c0
P9:
P10:
+++ WER1 +++:
Fault bucket 73684473705, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4.exe
P2: 1.2.24.20
P3: 546d5fc4
P4: TS4.exe
P5: 1.2.24.20
P6: 546d5fc4
P7: c000001d
P8: 018ccfcb
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4.exe
P2: 1.2.24.20
P3: 546d5fc4
P4: TS4.exe
P5: 1.2.24.20
P6: 546d5fc4
P7: c000001d
P8: 018ccfcb
P9:
P10:
+++ WER3 +++:
Fault bucket 90716976811, type 5
Event Name: PDUWICA
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 1.7
P3: 6.3.0.0
P4: 1033
P5: 42
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 90775314393, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17336
P2: 80073701
P3: FB3DA1F2-6A6E-4F4A-B25C-A05AF3974ACC
P4: Install
P5: 101
P6: Unmanaged {7971F918-A847-4430-9279-4A52D1EFE18D}
P7: 80073701
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17336
P2: 80073701
P3: FB3DA1F2-6A6E-4F4A-B25C-A05AF3974ACC
P4: Install
P5: 101
P6: Unmanaged {7971F918-A847-4430-9279-4A52D1EFE18D}
P7: 80073701
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17336
P2: 80073701
P3: FB3DA1F2-6A6E-4F4A-B25C-A05AF3974ACC
P4: Install
P5: 101
P6: Unmanaged {7971F918-A847-4430-9279-4A52D1EFE18D}
P7: 80073701
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 90775253952, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.3.9600.17200
P2: Package_for_KB3018943
P3: 6.3.1.0
P4: amd64
P5: unknown
P6: 80073701
P7: Resolve
P8: Absent
P9: Installed
P10: WindowsUpdateAgent
+++ WER8 +++:
Fault bucket 90343791716, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.3.9600
P2: componentstore\csd_locking.cpp
P3: CCSDirectTransaction::LockComponent
P4: 216
P5: c015000c
P6: 0xe482af42
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 6.3.9600.17200
P2: Package_for_KB3018943
P3: 6.3.1.0
P4: amd64
P5: unknown
P6: 80073701
P7: Resolve
P8: Absent
P9: Installed
P10: WindowsUpdateAgent
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